Field Process Engineer (Phoenix, AZ)

ASM International; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

ASM International is seeking a Field Process Engineer in Phoenix to resolve process and tool performance challenges. You will work closely with customers and equipment, driving containment and improvements while communicating clearly and managing timelines.

The role requires strong technical judgment, structured problem solving, and experience with data analysis tools. Travel internationally may be required, with extended hours during critical events.

Qualifications

• 6+ years of semiconductor equipment experience or equivalent hands-on technical experience.
• Experience supporting semiconductor capital equipment in HVM, customer support, process development, or field environments.
• Strong troubleshooting and problem-solving skills at system and process level.
• Experience working in customer-facing and cross-functional environments.

Responsibilities

• Support ASM tools through installation, startup, qualification, warranty, HVM ramp, and production phases.
• Monitor process performance, tool matching, stability, and open issues through structured data analysis.
• Drive containment, recovery, and corrective actions when performance targets are not met.
• Design, execute, and analyze experiments to support qualification and process optimization.
• Collect and interpret process, metrology, equipment, and performance data to support decisions.
• Apply troubleshooting, DOE methodologies, and statistical analysis to identify issues.
• Partner with customer engineering teams and global experts to resolve challenges.
• Clearly communicate findings, action plans, risks, and timelines to customers.
• Develop issue timelines, technical reports, escalation packages, and closures.
• Share best practices and key updates across local, account, and global teams.
• Maintain compliance with IP, change processes, and customer guidelines.

Skills

Semiconductor equipment experience

Customer-facing experience

Data analysis

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related technical field

Tools

Excel

JMP

Python

MATLAB

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

The Field Process Engineer works closely with customers and equipment to resolve process and tool performance challenges. This role requires strong technical judgment, structured problem-solving, clear communication, and the ability to drive customer issues to resolution while distinguishing facts from hypotheses and minimizing operational risk.

What you'll be working on

• Support ASM tools through installation, startup, qualification, warranty, high-volume manufacturing (HVM) ramp, and production phases.
• Monitor process performance, tool matching, stability, and open issues through structured data analysis and follow-up.
• Drive containment, recovery, and corrective actions when process or tool performance targets are not met.
• Design, execute, and analyze experiments to support qualification, troubleshooting, process optimization, tool matching, and customer-requested improvements.
• Collect and interpret process, metrology, equipment, and performance data to support fact-based decision making.
• Apply structured troubleshooting, DOE methodologies, statistical analysis, and measurement-system validation to identify and resolve issues.
• Partner with customer engineering teams, ASM Field Service Engineers, account teams, and global subject matter experts to resolve technical challenges.
• Clearly communicate findings, action plans, risks, ownership, and timelines during routine and escalated customer situations.
• Develop issue timelines, technical reports, escalation packages, passdowns, and closure documentation.
• Share best practices, lessons learned, and key updates across local, account, and global support teams.
• Maintain compliance with intellectual property requirements, controlled change processes, and customer communication guidelines.

What we are looking for

• 6+ years of semiconductor equipment experience or equivalent hands-on technical experience.
• Experience supporting semiconductor capital equipment in HVM, customer support, process development, applications engineering, or field support environments.
• Demonstrated success supporting customer escalations, qualification activities, process transfers, tool matching, scale-up efforts, or continuous improvement projects.
• Strong troubleshooting and problem-solving skills at the system and process level.
• Experience working in customer-facing and cross-functional environments.
• Ability to effectively collaborate with Field Service Engineers, customer engineers, account teams, and global technical experts while maintaining ownership and accountability.
• Comfortable working in fast-paced environments with incomplete information while avoiding unsupported root-cause conclusions or uncontrolled process changes.
• Strong documentation, communication, and organizational skills.
• Experience using data analysis tools such as Excel, JMP, Python, MATLAB, or similar platforms.
• Knowledge of semiconductor manufacturing processes and fab operations.
• Experience supporting global customers and/or high-volume manufacturing environments.
• Experience with CMP, polishing, or related wafer processing equipment preferred.
• Ability to travel internationally as required.
• Flexibility to support extended hours, weekends, or additional fab time during qualifications, escalations, and critical customer events.

What sets you apart

• Bachelor's degree in Chemical Engineering, Materials Science, Electrical Engineering, Physics, Chemistry, Mechanical Engineering, or a related technical field.
• Strong foundation in one or more of the following areas:
• Semiconductor processing
• Thin films and deposition
• Gas, pressure, and flow control
• Reaction kinetics and surface chemistry
• Plasma or thermal processes
• Metrology and data analysis
• Experience with, or the ability to quickly learn, CMP processes and applications.
• Experienced candidates should demonstrate increasing levels of ownership, technical leadership, customer engagement, mentoring, and the ability to lead complex troubleshooting and qualification activities across cross-functional teams.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.