Field PC Support Tech – On-site & Remote Troubleshooter

Worldwide TechServices, LLC; Boardman Township, Northern (OH, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to deliver end-to-end desktop and laptop troubleshooting for client sites. You will interact with customers, resolve issues, and document work within service guidelines.

The role emphasizes SLA adherence, accurate reporting, safety compliance, and flexibility for travel; 0–2 years of relevant experience is typical, with OEM certifications encouraged.

Qualifications

• Typically requires technical school certification or equivalent.
• 0-2 years of relevant experience.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls within SLA
• Meet customer service satisfaction criteria
• Complete administrative tasks and real-time reporting
• Follow policies and maintain asset/inventory control
• Report activity accurately and timely
• Comply with safety policies
• Occasional additional duties may be assigned

Skills

Communication

Client interaction

Technical troubleshooting

Desktops and laptops

Lift 50 lbs

Education

Technical school certification or equivalent

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to deliver end-to-end desktop and laptop troubleshooting for client sites. You will interact with customers, resolve issues, and document work within service guidelines.

The role emphasizes SLA adherence, accurate reporting, safety compliance, and flexibility for travel; 0–2 years of relevant experience is typical, with OEM certifications encouraged.