Field Operations & Training Specialist

NetFabric IT Solutions; Indiana (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

NetFabric IT Solutions is seeking an Operations Support Specialist to provide business operations support to leaders across the United States.

This entry-level role acts as the main contact for customer support and service adjustments in our proprietary operations system, with travel up to two weeks per month to assist partner locations. Based in the Oklahoma City area, NetFabric is a rapidly growing enterprise MSP offering hands-on learning and growth with seasoned IT veterans.

Qualifications

• Light technical proficiency and ability to use computers to generate reports.
• Ability to analyze data and review processes.
• Excellent communication skills in customer service.

Responsibilities

• Deliver exceptional customer service to partners and business leaders.
• Resolve operational problems within defined areas of the business.
• Assist in using and supporting the proprietary business operations system.
• Analyze root causes of malfunctions and provide resolutions.
• Recommend process improvements to enhance operational efficiency.
• Address customer issues promptly and accurately.
• Support day-to-day operations of partner businesses within assigned regions.

Skills

Customer service excellence

Data analysis

Technical proficiency

Communication skills

Education

High school diploma or equivalent

Tools

Proprietary operations software

Job description

NetFabric IT Solutions is seeking an Operations Support Specialist to provide business operations support to leaders across the United States.

This entry-level role acts as the main contact for customer support and service adjustments in our proprietary operations system, with travel up to two weeks per month to assist partner locations. Based in the Oklahoma City area, NetFabric is a rapidly growing enterprise MSP offering hands-on learning and growth with seasoned IT veterans.