Field Operations & Tickets Coordinator

Infinity-Communications; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Infinity Communications, in Durham, NC, is hiring an Operations Coordinator to maintain service tickets, work records, and closeouts. You will collaborate with Operations managers and field teams to ensure accurate data and timely updates, supporting customer commitments.

The role requires a high school diploma or equivalent, strong Excel skills, and the ability to manage multiple priorities across systems. On-site work with occasional on-call rotations follows training.

Qualifications

• High school diploma or equivalent and experience in operations coordination, project administration, ticket management, data entry, or similar work.
• Strong Microsoft Excel skills, attention to detail, and comfort working accurately across multiple systems.
• The ability to manage competing priorities, follow procedures, meet deadlines, and communicate clearly with field and office teams.
• Experience in telecommunications, generator service, field service, maintenance, or related operations is preferred.

Responsibilities

• Enter new assignments and completed field work into internal trackers, and keep job and asset information current.
• Update Gentrac, OneLink, customer portals, and other systems with accurate job details, milestones, and ticket status.
• Complete preventative maintenance and customer ticket closeouts, checking that required information and supporting documents are included.
• Follow up with field employees and managers on missing information, discrepancies, and incomplete closeout packages.
• Monitor open tickets and processing deadlines, raise delays early, and help the team meet customer commitments.
• Share clear status updates and coordinate with Operations managers, field teams, project teams, and other departments.
• After training, participate in a rotating five-day on-call assignment, keeping in contact with crews still working and serving as the point of contact for deployments.

Skills

Microsoft Excel

Data entry

Ticket management

Operations coordination

Education

High school diploma or equivalent

Tools

Gentrac

OneLink

Customer portals

Job description

Infinity Communications, in Durham, NC, is hiring an Operations Coordinator to maintain service tickets, work records, and closeouts. You will collaborate with Operations managers and field teams to ensure accurate data and timely updates, supporting customer commitments.

The role requires a high school diploma or equivalent, strong Excel skills, and the ability to manage multiple priorities across systems. On-site work with occasional on-call rotations follows training.