Field Operations Team Lead - 1st Shift

Stryker Employment Company, LLC; Houston (TX); On-site; USD 68,000 - 99,000; Full time

Job summary

Stryker is seeking a Field Operations Team Lead in Houston to oversee loaner kit fulfillment and product distribution for reps and customers. You will manage inventory accuracy, cycle counts, and audit readiness, while optimizing warehouse processes and ensuring safety compliance.

Role involves coordinating orders, tracking service levels, and leading a team with on-site and field responsibilities, including travel up to 10%.

Qualifications

• A BS/BA degree is required; in lieu of degree 6+ years of relevant work experience will be considered.
• Valid driver’s license with a good driving record.
• Ability to work flexible hours, including weekends and evenings as needed.
• Ability to lift, push, pull and carry up to 50 lbs.
• 1+ years of warehouse/inventory control experience in a fast-paced environment.
• Prior people leadership is preferred.

Responsibilities

• Provide leadership and expertise for loaner kit/order fulfillment and oversee distribution for representatives and customers.
• Track inventory accurately, record keeping, and warehouse inventory cycle counting; manage expired products and optimize inventory utilization.
• Maintain audit readiness and assist with audits.
• Implement processes to optimize warehouse inventory accounting for up to 50% of Branch inventory assets.
• Meet established operations metrics (turns, service levels).
• Inspect incoming/outgoing kits/products for compliance with specifications and usage.
• Process orders with distribution, sales, shipping, warehouse, or carriers to expedite deliveries.
• Investigate customer complaints and track service levels; solve discrepancies.
• Utilize processes and tools for scheduling surgeries.
• Collaborate with internal resources for alternative product obtainment.
• Managerial duties including training, coaching, performance management and evaluation, compensation management, recruitment and terminations.
• Complete other duties as assigned.

Skills

Leadership

Inventory management

Logistics coordination

Problem solving

Flexibility

Education

BS/BA degree

6+ years experience in lieu of degree

Job description

Work Flexibility

Onsite Shift: Monday – Friday, 9:00 AM – 6:00 PM On call responsibilities required

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

What you will do

• As our Field Operations Team Lead, you will provide leadership and expertise for loaner kit/order fulfillment. Oversee the distribution of products/services for our representatives and customers to include order entry; picking, shipping, tracking, creating driving routes and usage.
• Track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization.
• Maintain a state of constant audit readiness and assist with preparation for audits.
• Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets.
• Meet established metrics for operations (i.e. turns, service levels)
• Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage.
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
• Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries.
• Investigate customer complaints/track service levels and problem solve any discrepancies.
• Utilize processes and tools for scheduling surgeries.
• Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments).
• Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations.
• Complete other duties as assigned.

What You Need

• Required: A BS/BA degree is needed for the role, however in lieu of a degree 6+ years of equivalent relevant work experience in lieu of degree will be considered.
• Valid Driver’s license with good driving record.
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed.
• Ability to lift, push, pull and carry up to 50 lbs.
• 1+ years of experience with warehouse/inventory control experience in a demanding, fast‑paced environment (preferred).
• Prior people leadership is preferred.

$67,600 - $99,100 USD Annual Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com