Field Operations Support Assistant (part-time)

Service Corporation International; Brandon (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Sci Corp in Brandon, FL is seeking an organized administrative assistant to greet clients, process documents, and support funeral home operations with professionalism and empathy.

You will handle clerical tasks, scheduling, payments, and communications with county clerks and medical staff, ensuring confidentiality and accuracy in all duties.

Qualifications

• 1-2 years of experience in an office clerical or customer service capacity
• Good verbal and written communication skills
• Strong organizational skills and attention to detail
• High level of compassion and integrity
• Ability to maintain confidentiality

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and/or certificates
• Prepares and processes Veteran’s paperwork
• Prepares marker monument placement paperwork
• Ensures documentation to support requested products and services is accurate and compliant with regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates ordering of memorials and related products; manages storage inventory for vaults and markers
• Orders office supplies
• Oversees processing of installation orders to grounds and maintenance
• Processes accounts payable transactions
• Assists with obituary preparation
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly to staff
• Conveys empathy to client families at all times
• Responds to inquiries via phone, internet and in person
• Maintains relationships with county clerk, medical examiner and physicians

Skills

Customer service experience

Communication skills

Organizational skills

Compassion and confidentiality

Basic math skills

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 33511

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Brandon