Field Operations Support Assistant

Sci Corp; Baltimore (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

401(k) with company match

Employee Assistance Program

Job summary

Sci Corp in Baltimore is seeking an administrative assistant to support funeral home operations. You will greet visitors, answer inquiries, process payments, and assist with preparing certificates and memorial orders.

The role requires 1–2 years in a fast-paced office setting, strong communication skills, confidentiality, and a gentle, compassionate approach to support grieving families. Benefits include Medical, Dental, Vision, and more.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Strong verbal and written communication and organizational skills.

Responsibilities

• Greet the public and provide information on services.
• Prepare death certificates, prayer cards, and related documents.
• Process payments and contracts; assist with obituaries and orders.

Skills

Office equipment

MS Office

Verbal & written communication

Organizational skills

Confidentiality

Education

High School or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation:

Salary: $20.00/hr.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 21227

Category (Portal Searching): Administration and Clerical

Job Location: US-MD - Baltimore