Field Operations Support Assistant

Service Corporation International; Ponce (PR); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Service Corporation International in Ponce, Puerto Rico, is seeking a Field Operations Support Assistant to provide administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. You will greet families, relay information on services, and assist with documentation and payments with empathy and professionalism.

The ideal candidate has a high school diploma, 1–2 years in an office or customer service role, and working knowledge of MS Office.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• MS Office Suite experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Greets family members and public with empathy and professionalism.
• Prepares death certificates, prayer cards, and related documents.
• Processes payments and contracts; handles accounts payable tasks.
• Coordinates memorial orders and related product storage inventory.
• Assists with obituaries and payroll as needed; supports location management and staff.
• Acts as backup to Receptionist and maintains confidentiality.

Skills

Customer service

Verbal and written communication

Organizational skills

Attention to detail

Confidentiality

Compassion

Basic math

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

## Field Operations Support AssistantApply: PR - Ponce: Full time: Posted Today: Req.167280Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.**JOB RESPONSIBILITIES*** Prepares death certificates, prayer cards and related documents* Completes required permits and or certificates* Prepares and processes Veteran’s Paperwork* Prepares marker monument placement paperwork* Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules* Prepares and distributes daily schedules, reports, and documents* Receives and processes payments and contracts* Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers* Orders office supplies* Oversees the processing of installation orders to grounds and maintenance departments* Processes accounts payable transactions* Assists with the preparation of obituaries* Assists Location Management, Sales, Family Service Counselors and payroll as needed* Acts as backup to Receptionist* Greets family members and friends* Communicates client family’s needs promptly and accurately to the appropriate staff member* Conveys a sense of concern and empathy with client family members at all times* Responds to customer inquiries via telephone, internet and in person* Maintains professional and cooperative relationships with county clerk, medical examiner and physicians **MINIMUM REQUIREMENTS** **Education*** High School or equivalent **Experience*** 1 - 2 years of experience in an office clerical or customer service capacity required* Experience working in a customer-focused and fast-paced professional environment required **Knowledge, Skills & Abilities*** Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience* MS Office Suite experience preferred* Basic mathematics skills required* Good verbal and written communication skills* Strong organizational skills and detail oriented* High level of compassion and integrity* Ability to maintain confidentialityPostal Code: 00732Category (Portal Searching): OperationsJob Location: US-PR - Ponce