Field Operations Support Assistant

Service Corporation International; Kaneohe (HI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

Sick Leave

Life Insurance

401(k) Plan

Employee Assistance

Job summary

Service Corporation International in Kaneohe, HI is seeking a Field Operations Support Assistant to provide administrative and clerical support to a funeral home, cemetery, or crematory. You will greet the public, process documents, assist with obituaries, coordinate orders, and help with payroll and accounts payable while maintaining confidentiality and empathy for client families.

This full-time role requires HS diploma and 1–2 years of office experience, with strong MS Office skills and

Qualifications

• High School or equivalent required.
• 1–2 years in an office clerical or customer service role.
• Proficiency with MS Office and basic math skills.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and certificates.
• Prepares and processes Veteran’s paperwork.
• Coordinates memorial orders and inventory for vaults and markers.
• Receives and processes payments and contracts.
• Assists with obituaries and payroll as needed.
• Greets families and responds to inquiries with empathy.
• Maintains confidentiality per company policy.

Skills

Customer service

Communication

Organizational skills

Confidentiality

Compassion

Education

High School Diploma or equivalent

Tools

MS Office

Job description

## Field Operations Support AssistantApply: HI - Kaneohe: Full time: Posted 2 Days Ago: Req.166968Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.**JOB RESPONSIBILITIES*** Prepares death certificates, prayer cards and related documents* Completes required permits and or certificates* Prepares and processes Veteran’s Paperwork* Prepares marker monument placement paperwork* Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules* Prepares and distributes daily schedules, reports, and documents* Receives and processes payments and contracts* Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers* Orders office supplies* Oversees the processing of installation orders to grounds and maintenance departments* Processes accounts payable transactions* Assists with the preparation of obituaries* Assists Location Management, Sales, Family Service Counselors and payroll as needed* Acts as backup to Receptionist* Greets family members and friends* Communicates client family’s needs promptly and accurately to the appropriate staff member* Conveys a sense of concern and empathy with client family members at all times* Responds to customer inquiries via telephone, internet and in person* Maintains professional and cooperative relationships with county clerk, medical examiner and physicians**MINIMUM REQUIREMENTS****Education*** High School or equivalent**Experience*** 1 - 2 years of experience in an office clerical or customer service capacity required* Experience working in a customer-focused and fast-paced professional environment required**Knowledge, Skills & Abilities*** Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience* MS Office Suite experience preferred* Basic mathematics skills required* Good verbal and written communication skills* Strong organizational skills and detail oriented* High level of compassion and integrity* Ability to maintain confidentiality**Compensation: Salary: $19.00/hr.****Benefits: Medical\\*Dental\\*Vision\\*Flexible Spending Accounts (health care and dependent care) \\*Health Savings Account with Company Contribution\\*Sick Leave\\*Short-Term Disability\\*Long-Term Disability\\*Life Insurance\\*Voluntary Accidental Death or Dismemberment Insurance\\*Dependent Life Insurance\\*SCI 401(k) Retirement Savings Plan with Company match\\*Employee Assistance Program**Postal Code: 96744Category (Portal Searching): Administration and ClericalJob Location: US-HI - Kaneohe