Field Operations Support Assistant

sci; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

sci in Birmingham, AL is seeking an administrative/clerical support role within a funeral home network. You will greet families, prepare documents, handle payments, and coordinate memorial orders while maintaining sensitivity and confidentiality.

The position requires 1–2 years in a customer-focused office setting, proficiency with MS Office, and strong organizational skills. This is an on-site role serving the local community with empathy.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in an office clerical or customer service role.
• Strong written and verbal communication; proficient with office equipment.

Responsibilities

• Greet and assist the public and family members with empathy.
• Prepare and process death certificates, prayer cards and related documents.
• Coordinate the ordering of memorials and related products.
• Receive and process payments and contracts.
• Maintain confidentiality and accurate records with attention to detail.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Compassion & empathy

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 35211

Category (Portal Searching): Administration and Clerical

Job Location: US-AL - Birmingham