Security - Field Service Supervisor

GardaWorld; Boston (MA); On-site; USD 51,000 - 62,000; Full time

Job summary

GardaWorld Security Services in the Pittsburgh market seeks a Field Services Supervisor to lead security operations across client sites and coach officers to ensure high service standards.

You will travel regularly to client locations, work with the Client Service Manager, manage post orders, and drive performance while maintaining strong client relationships. GardaWorld offers competitive salary and benefits and opportunities for operational leadership.

Qualifications

• High school diploma or equivalent.
• Guard Card for CT locations or willingness to obtain one.
• Must have a valid driver’s license.
• At least one year of supervisory, management, or team-leadership experience.
• Experience in security, operations, field services, or a service-oriented environment preferred.
• Ability to independently manage priorities across multiple client locations.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to coach employees, address performance concerns, and handle difficult situations professionally.
• Strong organizational skills and attention to detail.
• Ability to travel regularly throughout the assigned market.
• Authorized to work in the United States.

Responsibilities

• Visit client locations regularly to monitor security operations, employee performance, and service quality.
• Provide day-to-day field leadership, coaching, and support to security officers assigned throughout the market.
• Help ensure officers understand and follow post orders, client requirements, GardaWorld procedures, and site expectations.
• Build productive relationships with security officers, site contacts, and GardaWorld leadership.
• Respond to operational issues, call-offs, incidents, service concerns, and other field needs with urgency and sound judgment.
• Conduct site inspections and follow up on identified performance or service issues.
• Support employee onboarding, training, coaching, and performance management.
• Assist with staffing and scheduling to maintain client coverage.
• Maintain knowledge of client sites, post orders, and emergency procedures.
• Document site visits, incidents, and follow-up actions accurately.
• Identify opportunities to improve service quality and day-to-day field operations.
• Support Client Service Manager with additional priorities as needed.

Skills

Supervisory experience

Leadership

Communication

Problem solving

Relationship-building

Travel readiness

Time management

Decision making

Customer service

Education

High school diploma

Guard Card (CT locations) or willingness to obtain

Valid driver’s license

Job description

Field Services Supervisor

GardaWorld Security Services | Pittsburgh / Western Pennsylvania Market

Take the next step in your security leadership career with GardaWorld Security Services.

As a Field Services Supervisor, you’ll play an important role in keeping security operations running smoothly across our regional client portfolio. Reporting to the Client Service Manager, you will be the Field Services Supervisor supporting the market, spending much of your time in the field working directly with security officers, visiting client sites, addressing operational needs, and helping ensure we consistently deliver the level of service our clients expect.

This is a great opportunity for someone who enjoys being out in the field, solving problems, supporting employees, and taking ownership of day-to-day security operations across multiple locations.

What’s in it for You

• Competitive Salary: $56,160 per year
• Market: Boston, Rhode Island and Parts of Connecticut
• Schedule: Primarily Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility required based on operational and client needs
• Travel: Regular travel to client sites
  Boston, Rhode Island and Parts of Connecticut
• Benefits: Medical, dental, and vision insurance plans; 401(k) with employer matching contributions; paid time off; paid holidays; disability coverage; and life insurance options
• Career Development: Opportunities to build your operational leadership experience within GardaWorld Security Services

Your Responsibilities as Field Services Supervisor

• As Field Services Supervisor, you’ll partner closely with the Client Service Manager to support security operations across the market. Your responsibilities will include:
• Visit client locations regularly to monitor security operations, employee performance, and service quality.
• Provide day-to-day field leadership, coaching, and support to security officers assigned throughout the market.
• Help ensure officers understand and consistently follow post orders, client requirements, GardaWorld procedures, and site-specific expectations.
• Build productive working relationships with security officers, site contacts, and GardaWorld leadership.
• Respond to operational issues, call-offs, incidents, service concerns, and other field needs with urgency and sound judgment.
• Conduct site inspections and follow up on identified performance or service issues.
• Support employee onboarding, training, coaching, and performance management.
• Assist with staffing and scheduling needs to help maintain appropriate client coverage.
• Maintain working knowledge of assigned client sites, including post orders, emergency procedures, and operational requirements.
• Document site visits, incidents, employee matters, and follow-up actions accurately and timely.
• Identify opportunities to improve service quality, employee performance, and day-to-day field operations.
• Support the Client Service Manager with additional operational priorities as needed.

Your Qualifications:

• High school diploma or equivalent.
• Guard Card for ( CT Locations ) / Willing to obtain one.
• Must Have A VAILD DRIVERS LICENSE.
• At least one year of supervisory, management, or team-leadership experience.
• Experience working in security, operations, field services, or another service-oriented environment is preferred.
• Ability to independently manage priorities across multiple client locations.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to coach employees, address performance concerns, and handle difficult situations professionally.
• Strong organizational skills and attention to detail.
• Ability to respond effectively when priorities or operational needs change.
• Reliable transportation and ability to travel regularly throughout the assigned market.
• Availability to respond to operational needs outside normal business hours when necessary.
• Authorization to work in the United States.

You may be a strong fit for this role if you’re the type of leader who likes to be where the operation is happening. You’re comfortable moving between client sites, talking with officers, identifying problems before they become bigger issues, and following through until they’re resolved.

You can work independently without losing sight of the bigger picture, and you know when to make a decision yourself and when to involve your Client Service Manager.

Most importantly, you understand that strong security operations depend on both taking care of employees and delivering dependable service to clients.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.