Field Operations Lead — Security Services

GardaWorld; Boston (MA); Sur place; USD 51 000 - 62 000; Plein temps

Résumé du poste

GardaWorld Security Services in the Pittsburgh market seeks a Field Services Supervisor to lead security operations across client sites and coach officers to ensure high service standards.

You will travel regularly to client locations, work with the Client Service Manager, manage post orders, and drive performance while maintaining strong client relationships. GardaWorld offers competitive salary and benefits and opportunities for operational leadership.

Qualifications

• High school diploma or equivalent.
• Guard Card for CT locations or willingness to obtain one.
• Must have a valid driver’s license.
• At least one year of supervisory, management, or team-leadership experience.
• Experience in security, operations, field services, or a service-oriented environment preferred.
• Ability to independently manage priorities across multiple client locations.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to coach employees, address performance concerns, and handle difficult situations professionally.
• Strong organizational skills and attention to detail.
• Ability to travel regularly throughout the assigned market.
• Authorized to work in the United States.

Responsabilités

• Visit client locations regularly to monitor security operations, employee performance, and service quality.
• Provide day-to-day field leadership, coaching, and support to security officers assigned throughout the market.
• Help ensure officers understand and follow post orders, client requirements, GardaWorld procedures, and site expectations.
• Build productive relationships with security officers, site contacts, and GardaWorld leadership.
• Respond to operational issues, call-offs, incidents, service concerns, and other field needs with urgency and sound judgment.
• Conduct site inspections and follow up on identified performance or service issues.
• Support employee onboarding, training, coaching, and performance management.
• Assist with staffing and scheduling to maintain client coverage.
• Maintain knowledge of client sites, post orders, and emergency procedures.
• Document site visits, incidents, and follow-up actions accurately.
• Identify opportunities to improve service quality and day-to-day field operations.
• Support Client Service Manager with additional priorities as needed.

Connaissances

Supervisory experience

Leadership

Communication

Problem solving

Relationship-building

Travel readiness

Time management

Decision making

Customer service

Formation

High school diploma

Guard Card (CT locations) or willingness to obtain

Valid driver’s license

Description du poste

GardaWorld Security Services in the Pittsburgh market seeks a Field Services Supervisor to lead security operations across client sites and coach officers to ensure high service standards.

You will travel regularly to client locations, work with the Client Service Manager, manage post orders, and drive performance while maintaining strong client relationships. GardaWorld offers competitive salary and benefits and opportunities for operational leadership.