Field Operations Supervisor - Drone Charging (Houston)

Telemetry Today LLC; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Equity compensation

Medical, dental and vision insurance

Paid time off

Job summary

Zipline is looking for a Fulfillment Operations Supervisor to lead daily operations across 3–5 Drone Charging Sites in the Houston area. This onsite role will coach teams, manage staffing, and set clear safety, productivity, quality, and customer experience standards.

You will coordinate with Flight Operations, Customer Operations, and Maintenance to keep sites ready and to resolve issues, with regular travel between sites.

Qualifications

• 3+ years of experience in operations, warehouse logistics, fulfillment, retail management, field operations, or related field.
• At least 1 year supervising teams, multiple locations, or operational workstreams.
• Experience managing schedules, labor plans, budgets, and performance expectations.

Responsibilities

• Lead daily operations across 3-5 Drone Charging Sites, ensuring each site is staffed, safe, and ready to operate.
• Manage and develop Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.
• Set clear expectations for safety, productivity, quality, and customer experience, and coach teams to meet them.
• Build staffing schedules reflecting operating hours, forecasted demand, and needs.
• Manage labor plans and budgets across sites.
• Maintain site readiness including charging equipment, supplies, inventory, and facilities.
• Track performance measures such as fulfillment speed, site uptime, quality, and customer experience.
• Use data and site observations to identify bottlenecks and opportunities for improvement.
• Lead improvements to strengthen efficiency, reliability, safety, and team performance.
• Conduct site visits, audits, and coaching to maintain standards.

Skills

Operations leadership

Staffing and scheduling

Budget management

Data‑driven decisions

Cross‑functional collaboration

Safety compliance

Job description

Zipline is looking for a Fulfillment Operations Supervisor to lead daily operations across 3–5 Drone Charging Sites in the Houston area. This onsite role will coach teams, manage staffing, and set clear safety, productivity, quality, and customer experience standards.

You will coordinate with Flight Operations, Customer Operations, and Maintenance to keep sites ready and to resolve issues, with regular travel between sites.