Field Operations Supervisor, Houston

Zipline; Houston (TX); On-site; USD 90,000 - 95,000; Full time

Job summary

Zipline is seeking a Fulfillment Operations Supervisor for the Houston area to lead daily drone charging site operations across 3–5 locations. You will supervise Fulfillment Coordinators and Operators, coach teams on safety and performance, and build staffing plans aligned with demand and budgets.

This onsite role requires travel between sites, strong leadership, and a data-driven approach to optimize throughput, reliability, and customer experience.

Qualifications

• Minimum 3 years in operations, warehouse logistics, fulfillment, retail management, field operations, or related field.
• Minimum 1 year supervising teams, multiple locations, or cross-site workstreams.
• Experience managing schedules, labor plans, budgets, and performance expectations.

Responsibilities

• Lead daily operations across 3–5 Drone Charging Sites, ensuring each site is staffed, safe, and ready to operate.
• Manage and develop Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.
• Set clear expectations for safety, productivity, quality, and customer experience, and coach teams to meet them.
• Build staffing schedules reflecting operating hours, forecasted demand, and needs.
• Manage labor plans and budgets across assigned sites.
• Maintain site readiness including charging equipment, supplies, inventory, and conditions.
• Track performance metrics like fulfillment speed, site uptime, quality, and customer experience.
• Use data and site observations to identify bottlenecks and improvements.
• Lead improvements to strengthen efficiency, reliability, safety, and team performance.
• Conduct site visits, audits, and coaching to maintain standards.
• Build relationships with Zipline partners.
• Support new site launches and updated procedures.

Skills

Operations leadership

Data-driven decisions

Team coaching

Field operations

Staffing scheduling

Budgeting

Labor planning

Travel between sites

Communication

Safety compliance

Job description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

About You And The Role

Zipline is looking for a Fulfillment Operations Supervisor to lead daily operations across 3–5 Drone Charging Sites in the greater Houston area. These field locations support aircraft readiness and drone delivery operations. You will lead site teams, plan staffing, and set clear expectations for safety, productivity, quality, and customer experience. You’ll work closely with Flight Operations, Customer Operations, Maintenance, to keep sites ready and resolve operational issues. This is an onsite role based in the Houston area, with regular travel between sites. It’s a good fit for a hands‑on operations leader who can coach teams, use data to improve performance, and adapt when priorities change.

What You’ll Do

• Lead daily operations across 3–5 Drone Charging Sites, ensuring each site is staffed, safe, and ready to operate.
• Manage and develop Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.
• Set clear expectations for safety, productivity, quality, and customer experience, and coach teams to meet them.
• Build staffing schedules that reflect operating hours, forecasted demand, and operational needs.
• Manage labor plans and budgets across assigned sites.
• Maintain site readiness, including charging equipment, supplies, inventory, and general site conditions.
• Track performance measures such as fulfillment speed, site uptime, quality, and customer experience.
• Use operational data and site observations to identify bottlenecks, and opportunities for improvement.
• Lead improvements that strengthen efficiency, reliability, safety, and team performance.
• Conduct site visits, audits, and coaching sessions to maintain consistent operating standards.
• Build and maintain strong working relationships with Zipline partners.
• Support new site launches and the rollout of updated procedures.
• Share timely updates on site performance, staffing needs, operational risks, and improvement opportunities.
• Develop team members and help build a strong leadership pipeline across the Houston market.

What You’ll Bring

• At least 3 years of experience in operations, warehouse logistics, fulfillment, retail management, field operations, or a related field.
• At least 1 year of experience supervising teams, multiple locations, or operational workstreams.
• Experience managing schedules, labor plans, budgets, and performance expectations.
• Strong coaching, communication, and team leadership skills.
• Ability to use data and operational measures to make decisions and improve performance.
• Ability to work independently in the field and travel between sites.
• Comfort working in a fast‑changing environment and adjusting priorities as needed.
• A hands‑on leadership style and willingness to support physical operations when needed.
• Ability to stand, walk, bend, and lift up to 50 pounds, with or without reasonable accommodation.
• Availability to work early mornings, evenings, weekends, and holidays based on business needs.
• A valid driver’s license and reliable transportation.
• Ability to complete a background check, drug test, and employment eligibility verification through E-Verify.

What Success Looks Like

• Drone Charging Sites are staffed and ready to support daily operations.
• Teams consistently follow safety procedures and operating standards.
• Aircraft, charging equipment, and site resources are available when needed.
• Operational issues are identified early and resolved quickly.
• Sites meet or exceed performance, quality, and customer experience targets.
• Teams are engaged, accountable, and continuously improving.
• Site performance is consistent across the network.

What Else You Need To Know

The cash range for this role is $90,000–$95,000. Final compensation will depend on experience, qualifications, skills, work location, and projected impact. The total compensation package may also include equity compensation, discretionary annual or performance bonuses, medical, dental and vision insurance, paid time off, and other benefits.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.