Field Operations Supervisor

HighGround; Pflugerville (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Holidays

Company Vehicle

Job summary

Dry Force is seeking a Field Operations Supervisor to lead mitigation technicians and field crews across the Austin market, ensuring projects are completed safely, efficiently, and to high standards.

The ideal candidate will be a hands-on leader with restoration experience, strong communication skills, and the ability to develop technicians while maintaining production goals and customer satisfaction.

Qualifications

• 3+ years of experience in water mitigation/restoration field operations.

Responsibilities

• Oversee daily mitigation operations and field production activities.
• Monitor active projects for quality, efficiency, and proper documentation.
• Ensure projects meet company standards and IICRC guidelines.
• Lead, coach, and develop technicians; conduct ride-alongs and field audits.
• Provide ongoing safety, customer service, and technical training.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Decision making under pressure

Tools

DASH

Xactimate

Encircle

MICA

MS Office

Job description

Dry Force is a leading provider of water damage restoration, mitigation, mold remediation, and reconstruction services throughout Texas. We help homeowners and businesses recover from unexpected property damage while delivering exceptional customer service and industry-leading restoration solutions.

As we continue to grow, we are seeking an experienced Field Operations Supervisor to lead field crews, drive operational excellence, and ensure every project is completed safely, efficiently, and to the highest standards.

Position Summary

The Field Operations Supervisoris responsible for overseeing the daily operations of mitigation technicians and field crews throughout the Austin market. This leadership role ensures projects are completed on time, within company standards, and in accordance with Dry Force's commitment to exceptional customer service.

The ideal candidate is a hands-on leader with strong restoration experience, excellent communication skills, and the ability to develop technicians while maintaining production goals, quality standards, and customer satisfaction.

Key Responsibilities

Operations & Production Management

• Oversee daily mitigation operations and field production activities.
• Monitor active projects to ensure quality, efficiency, and proper documentation.
• Ensure jobs are completed according to company standards, IICRC guidelines, and customer expectations.
• Review project progress and proactively address delays, staffing concerns, or operational challenges.
• Maintain accountability for production goals, job profitability, and overall field performance.
• Lead, coach, and develop technicians.
• Conduct regular ride-alongs, job site inspections, and field audits.
• Provide ongoing training and mentorship focused on safety, customer service, and technical excellence.
• Assist with performance management, employee development, and corrective coaching when necessary.
• Foster a positive, team-oriented culture focused on accountability and growth.

Customer & Insurance Communication

• Serve as an escalation point for customer concerns and complex project issues.
• Maintain professional communication with homeowners, property managers, adjusters, and referral partners.
• Ensure customers receive timely updates throughout the restoration process.
• Support exceptional customer experiences and drive positive online reviews.

Project Oversight

• Assist with project scoping, documentation, and estimating support when needed.
• Verify technicians are following drying protocols, documentation requirements, and company procedures.
• Ensureall required photos, moisture readings, and job notes are accurately completed.
• Support large-loss and high-priority projects as necessary.

Fleet, Equipment & Warehouse Oversight

• Ensure vehicles, equipment, and inventory are properly maintained and ready for deployment.
• Monitor equipment usage, accountability, and maintenance needs.
• Partner with warehouse and operations personnel to maintain operational readiness.
• Promote proper care and utilization of company assets.

Cross-Functional Collaboration

• Work closely with Dispatch, Reconstruction, Sales, and Leadership teams to ensure seamless project execution.
• Assist with staffing, scheduling, and resource allocation.
• Support company initiatives focused on operational efficiency and customer satisfaction.

Field Support

• Provide hands-on support during emergency response situations and high-volume periods.
• Respond to after-hours operational needs when necessary.

Qualifications

Experience

• Minimum 3 years of experience in water mitigation, restoration, or related field operations.
• Previous leadership experience managing technicians, crews, or field personnel.
• Strong understanding of residential and commercial mitigation projects.
• Experience managing multiple projects simultaneously in a fast-paced environment.

Certifications

• IICRC WRT Certification required.
• ASD Certification preferred.
• Additional IICRC certifications are highly desirable.
• Valid driver's license with an acceptable driving record.

Skills & Abilities

• Strong leadership and team development skills.
• Excellent communication and customer service abilities.
• Strong organizational and problem-solving skills.
• Ability to make decisions quickly in emergency-response situations.
• Strong attention to detail and commitment to quality workmanship.
• Ability to prioritize multiple responsibilities and manage competing demands.

Technical Skills

• Experience with DASH, Xactimate, Encircle, MICA, or similar restoration software preferred.
• Familiarity with moisture mapping, drying equipment, and mitigation documentation.
• Proficiency with Microsoft Office and mobile technology platforms.

Physical Requirements

• Ability tolift upto 50 pounds.
• Ability to climb, bend, kneel, crouch, and perform field inspections.
• Ability to work in residential, commercial, and emergency response environments.
• Ability to perform mitigation work and assist field crews when needed.

Dry Force offers a competitive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Company Vehicle (if applicable)
• Professional Development and Certification Assistance
• Supportive Team-Oriented Culture

Join a growing organization where your leadership directly impacts customer satisfaction, team success, and operational excellence.