Field Operations Lead - Water Restoration

HighGround; Buda (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Paid Time Off

Company Vehicle

Professional Development

Supportive Team‑Oriented Culture

Job summary

Dry Force in Austin, TX is seeking a Field Operations Supervisor to lead field crews, drive operational excellence, and ensure every project is completed safely, efficiently, and to the highest standards.

The ideal candidate has hands-on leadership, restoration experience, strong communication, and the ability to develop technicians while maintaining production goals, quality, and customer satisfaction. IICRC WRT certification preferred.

Qualifications

• Minimum 3 years of experience in water mitigation, restoration, or related field operations.
• Previous leadership experience managing technicians, crews, or field personnel.
• Strong understanding of residential and commercial mitigation projects.
• Experience managing multiple projects simultaneously in a fast-paced environment.

Responsibilities

• Oversee daily mitigation operations and field production activities.
• Monitor active projects to ensure quality, efficiency, and proper documentation.
• Ensure jobs are completed according to company standards, IICRC guidelines, and customer expectations.
• Review project progress and proactively address delays, staffing concerns, or operational challenges.
• Maintain accountability for production goals, job profitability, and overall field performance.
• Lead, coach, and develop technicians.
• Conduct regular ride-alongs, job site inspections, and field audits.
• Provide ongoing training and mentorship focused on safety, customer service, and technical excellence.
• Assist with performance management, employee development, and corrective coaching when necessary.
• Foster a positive, team-oriented culture focused on accountability and growth.

Skills

Leadership

Communication

Organization

Problem-solving

Detail-oriented

Prioritization

Tools

DASH

Xactimate

Encircle

MICA

Job description

Dry Force in Austin, TX is seeking a Field Operations Supervisor to lead field crews, drive operational excellence, and ensure every project is completed safely, efficiently, and to the highest standards.

The ideal candidate has hands-on leadership, restoration experience, strong communication, and the ability to develop technicians while maintaining production goals, quality, and customer satisfaction. IICRC WRT certification preferred.