Field Operations Specialist

Hidden Level; City of Syracuse (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

Flexible time off

401(k) with employer contributions

Life insurance

Disability insurance

Stock options

Job summary

Hidden Level is hiring a Field Operations Specialist in East Syracuse, NY to execute deployment events, install and configure sensor assets, and support demonstrations and maintenance. The role requires traveling, site surveys, and close collaboration with Growth, Mission Operations and PMO teams.

The ideal candidate will have a technical degree, 5+ years in field operations, an active clearance or ability to obtain, a FAA Part 107 certification or willingness to obtain it, and strong

Qualifications

• Associates degree in a technical field; Bachelor's degree preferred.
• 5+ years of field operations experience.
• Active Secret clearance or ability to obtain within 6 months.
• FAA Part 107 UAS Pilot Certification or willingness to become certified within 4 months.
• Valid driver’s license and ability to meet company driving requirements.
• Willingness to travel up to 75% domestically and internationally.
• Ability to perform physical fieldwork and lift up to 50 pounds.

Responsibilities

• Coordinate with Growth, Mission Operations and Customer Success, and PMO to scope customer and mission requirements.
• Leverage modeling and simulation tools to propose sensor laydowns per requirements.
• Develop deployment plans for modeled architectures.
• Conduct site surveys to assess installation feasibility.
• Execute deployment plans, including delivery and configuration of sensor assets.
• Support integration of data into external platforms with Engineering teams.
• Provide training to customer end users.
• Ensure compliance with installation regulations, including export controls for international events.
• Maintain deployment asset readiness and inventories.
• Build relationships with customers and external stakeholders.
• Support field operations for engineering test events.

Skills

Field operations

Active Secret clearance

FAA Part 107 UAS Pilot

Project management

Logistics management

Driver's license

Travel readiness

Physical capability

Excellent communication

Education

Associates degree in technical field

Bachelor's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Operations Specialist

Assignee East Syracuse, NY, US

Field Operations Specialist

At Hidden Level, we’re building the future of airspace awareness through cutting-edge RF sensing technology. Our mission is to make the world safer—whether it’s protecting troops, securing infrastructure, or enabling smarter cities. We design, manufacture, and deploy advanced sensor systems that deliver real-time insights for defense and commercial applications.

Position Overview:

As we expand, we are looking for a Field Operations Specialist to join our Operations PMO group. This position will execute deployment events, including site installations, test & evaluation exercises, demonstrations, and service and maintenance activities. A Field Operations Specialist is expected to develop a deep understanding of Hidden Level hardware and software platform capabilities and become an expert in their delivery to the field.

Responsibilities:

• Coordinate with Growth, Mission Operations and Customer Success, and Program Management team members to help scope customer and mission requirements.
• Leverage modeling and simulation tools to propose physical sensor laydowns per requirements.
• Develop deployment plans for the enablement of modeled architectures.
• Conduct site surveys to assess locations for installation feasibility.
• Execute deployment plans, including the delivery and configuration of Hidden Level sensor assets to customer or demonstration environments.
• Support the integration of Hidden Level data into external platforms through coordination with Engineering teams as required.
• Support operational needs of demonstration events as required. This may include:
• Conducting drone (UAS) flights to calibrate sensors and/or showcase capabilities
• Providing live monitoring of sensor interfaces to ensure high-level of performance
• Prepare and deliver training to customer end users.
• Ensure compliance with all regulations pertinent to installation environments, including export regulations for international events.
• Maintain a high readiness level of deployment capabilities by retaining positive control of deployment asset, tool, and equipment inventories.
• Build and maintain relationships with customers and other external stakeholders.
• Conduct preventative and corrective maintenance actions as required.
• Support field operations for Engineering test events.

What We’re Looking For:

• A passion for problem solving with a focus on customer and mission success.
• Confidence making real-time decisions in fast-paced environments.
• Excellent communication and interpersonal skills for engaging with customers and additional internal and external stakeholders.
• Ability to identify potential new business opportunities based upon customer interactions.

Required Qualifications:

• Associates degree in a technical field. Bachelor's degree preferred
• 5+ years of field operations experience.
• Experience in project management and logistics of field operations.
• Active Secret clearance or ability to obtain clearance within 6 months of employment.
• FAA Part 107 UAS Pilot Certification or willingness to become certified with 4 months of employment.
• Valid driver’s license and ability to meet company driving requirements.
• Confidence towing equipment trailer with company vehicles.
• Ability and willingness to travel up to 75% domestically and internationally.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed. Candidates must be able to adapt to changing schedules and be available to work as required by business needs.
• Ability to perform physical fieldwork involving standing, bending, stooping, kneeling, reaching, twisting, climbing, balancing, crouching, pushing, and pulling, and to lift and move items weighing up to 50 pounds, with or without reasonable accommodation. Items exceeding 50 pounds may require assistance or appropriate equipment.

Preferred Qualifications:

• Previous military or law-enforcement experience a plus.

Compensation and Benefits: Hidden Level offers a competitive salary and a comprehensive benefits package, including health insurance, paid parental leave, flexible time off, 401(k) with employer contributions, life insurance, disability insurance, and potential stock options.

Salary Range: The salary range for this position is estimated at $75,000 to $85,000 annually. Please note that the salary information is a general guideline only. Hidden Level considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Equal Opportunity Employer: Hidden Level is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, age, veteran status, disability, or any other status protected by applicable federal, state, or local law.