Field Operations Scheduler & Customer Liaison

Ryan Lawn & Tree; Kansas City (MO); On-site; USD 22,000 - 31,000; Full time

Job summary

Ryan Lawn & Tree is seeking a Scheduling Coordinator for the Enhancement team to serve as the central point of coordination between customers, Sales, field crews, vendors, and management. In this role, you'll own scheduling, customer communication, permitting, and ensure crews have what they need when they need it.

The ideal candidate is organized, detail-oriented, and excels in a fast-paced environment with strong communication skills.

Qualifications

• Experience in scheduling, landscape, or field service operations is preferred.
• Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.
• Excellent customer service and written and verbal communication skills.
• Experience with Salesforce or a similar CRM.
• Proficiency in Google Workspace.
• A detail-oriented, problem-solving mindset and the initiative to improve processes.
• Willingness to help receive deliveries and bundle materials for morning loads.
• The ability to lift to 25 pounds.

Responsibilities

• Schedule and dispatch recurring service work, including return visits and callbacks.
• Serve as a primary customer contact by phone, email, and cases for scheduling, updates, and follow-ups.
• Prepare and share daily work information so crews are set up for success.
• Maintain reports on scheduled work and specialty equipment.
• Partner with Marketing on monthly scheduling service journeys.
• Join weekly management meetings to discuss equipment issues and scheduling changes.
• Order materials such as mulch, annual color, plants, stone, and seed.
• Schedule and manage vendor deliveries.
• Help organize tagged plant material for efficient installation.
• Manage utility location requests.
• Obtain and pay for right-of-way permits.
• Coordinate service drop.
• Review sales confirmations to make sure job details, equipment needs, and notes are complete for crews.
• Track and share scheduling lead times ("weeks out") with the Sales team.

Skills

Organizational skills

Multitasking

Customer service

Written and verbal communication

Problem-solving mindset

Process improvement

Delivery coordination

Tools

Salesforce

Google Workspace

Job description

Ryan Lawn & Tree is seeking a Scheduling Coordinator for the Enhancement team to serve as the central point of coordination between customers, Sales, field crews, vendors, and management. In this role, you'll own scheduling, customer communication, permitting, and ensure crews have what they need when they need it.

The ideal candidate is organized, detail-oriented, and excels in a fast-paced environment with strong communication skills.