Field Operations Manager — Street Cleaning & District Services

Streetplus Company, LLC; Washington (District of Columbia); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Short Term Disability Insurance

Personal Time Off

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Paid Sick Days

Job summary

Streetplus Company, LLC in Washington, DC, is seeking an Operations Manager for Georgetown. The role oversees the Cleaning Ambassador program and represents Streetplus and the Georgetown BID, spending 75–80% of time on streets supervising tasks to improve the environment.

You will recruit, train, coach and mentor staff, coordinate with customers and Streetplus teams, ensuring service levels and safety standards are met. Strong leadership on site is essential.

Qualifications

• At least five years of verifiable supervisory or management experience in retail, customer service, janitorial, security, law enforcement or landscaping.
• Proficient with computers and Microsoft Office products and smartphones.
• Possess a valid state driver’s license and a high school diploma or GED.

Responsibilities

• Interact with customer representatives to ensure objectives are met per service agreements.
• Maintain contact with Streetplus supervisors and office to ensure tasks are carried out timely and professionally.
• Provide guidance to supervisors and employees to improve service levels.
• Recruit, select and train new employees per Streetplus standards and procedures.
• Discipline, coach, mentor and, when needed, terminate staff per policies.
• Deliver training to new and existing staff and provide refresher trainings.
• Ensure employee relations meet Streetplus standards and maintain satisfaction.
• Maintain records for equipment and supplies assigned to the customer.
• Collaborate with customer representatives to sustain satisfaction and address problems.
• Develop relationships with municipal agencies to gain community value recognition.
• Communicate program achievements to customer representatives via reports.
• Review ambassador reports and maintain open communication with staff and customer representatives.
• Work with Streetplus corporate on new strategies and service delivery.

Skills

Supervisory experience

Computer proficiency

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Smartphones

Job description

Streetplus Company, LLC in Washington, DC, is seeking an Operations Manager for Georgetown. The role oversees the Cleaning Ambassador program and represents Streetplus and the Georgetown BID, spending 75–80% of time on streets supervising tasks to improve the environment.

You will recruit, train, coach and mentor staff, coordinate with customers and Streetplus teams, ensuring service levels and safety standards are met. Strong leadership on site is essential.