Field Operations Manager - P&L & Team Leader

Frontier Communications Corporation; Buckhannon (WV); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

PTO & Holidays

Day-one medical/dental/vision

401k match

Tuition Assistance

Wellness & Life Resources

Employee Resource Groups

Domestic partner benefits

Parental leave

Adoption assistance

Caregiver leave

Job summary

Frontier Communications is seeking a Local Manager to lead a field technician workforce responsible for installing and maintaining residential and business services. The role requires coordinating safety, training, and performance while interfacing with HR and marketing to respond to market conditions.

The Local Manager will drive equipment installation, service activation, and adherence to budgets, while representing Frontier in the community and ensuring high employee and customer satisfaction.

Qualifications

• High school diploma or GED required.
• CCNA, PMP or CWNP a plus.
• Must possess a valid state driver's license with a clean driving record.
• Strong communication and leadership skills.

Responsibilities

• Meets service activation and repair commitment dates and manages revenue/expense budgets.
• Manages a P&L budget to meet revenue and expense targets.
• Provides feedback, training, and motivates the team to exceed goals.
• Partners with HR to ensure fair application of practices and labor agreements.
• Maintain a safe work environment with regular safety meetings and training.
• Positively represents Frontier through community engagement.
• Partners with marketing to respond to local market competition.
• Responds to issues identified on Customer Surveys.

Skills

Field technician experience

Supervisory experience

Communication with customers and labor

Team leadership under pressure

Engineering knowledge of OSP/FTTH

MS Office

24/7 availability

Ability to work in inclement weather

Education

High school diploma or GED

CCNA, PMP or CWNP

Driver's license

Job description

Frontier Communications is seeking a Local Manager to lead a field technician workforce responsible for installing and maintaining residential and business services. The role requires coordinating safety, training, and performance while interfacing with HR and marketing to respond to market conditions.

The Local Manager will drive equipment installation, service activation, and adherence to budgets, while representing Frontier in the community and ensuring high employee and customer satisfaction.