Local Manager

Frontier Communications Corporation; Goleta (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

20 PTO days + 10 holidays

Day one medical/dental/vision

401k match 50% on 6%

Tuition Assistance

Parental leave (10 weeks)

Adoption program assistance

Wellness & work-life resources

Job summary

Frontier Communications Corporation is seeking a Local Manager to lead field operations, manage a P&L, and drive revenue growth while ensuring safety and customer satisfaction. The role requires strong supervision, strong communication skills, and the ability to train and motivate a team in a fast-paced environment.

You will coordinate with HR and marketing, engage with the community, and respond to customer survey feedback while upholding Frontier’s policies and labor agreements.

Qualifications

• Minimum high school diploma or GED required.
• CCNA, PMP or CWNP certifications are a plus.
• Valid state driver’s license with a clean driving record.

Responsibilities

• Meet service activation/repair dates and manage budgets.
• Manage P&L to achieve revenue goals and control expenses.
• Provide training and motivate the team to hit goals.
• Collaborate with HR to enforce policies and labor agreements.
• Maintain a safe work environment and conduct safety training.
• Represent Frontier in the community and with partners.

Skills

Field Technician experience

Supervisory experience

Communication with customers and labor

Team leadership under pressure

Basic PC skills (Excel, Word, PowerPnt

Availability for 24/7 support

Able to work in inclement weather

Education

High school diploma or GED

CCNA

PMP

CWNP

Valid driver’s license with clean record

Tools

Excel

Word

PowerPoint

Outlook

Job description

Local Manager

Summary: Frontier's Local Managers will focus on operational proficiency, employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier's ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.

Responsibilities

• Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products.
• Manages a P&L budget to ensure revenue goals and expense targets are met.
• Provides feedback, ongoing training, and motivates their team to exceed department goals
• Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
• Positively represents Frontier through active engagement and involvement in the community.
• Partners with marketing to act as the "eyes" and "ears" of the local market to ensure an appropriate competitive response.
• Responds to issues identified on Customer Surveys.

What we offer

• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

Skills and Abilities

• Field Technician work experience preferred.
• Supervisory experience in an operations environment or equivalent work / military experience preferred.
• Ability to communicate and collaborate with internal and external customers as well as labor unions
• Ability to lead a team while working under pressure with deadlines.
• Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking.
• Must possess basic PC skills: Excel, Word, Power Point and Outlook.
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must be able to work in inclement weather.

Training / Education Required

• High school diploma or GED required
• CCNA, PMP or CWNP a plus
• Must possess a valid state driver's license with a clean driving record.

Company values & diversity statement

Frontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Further Information

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. Visit www.frontier.com. See also Frontier's California - Job Applicant Privacy Notice available at https://frontier-careers.com/california-applicant-privacy-notice/.