Field Operations Manager & Crew Leader

Insulation Commandos of Greater Chattanooga and Knoxville; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Insulation Commandos is seeking an experienced Operations Manager for our Knoxville, TN operation. The role combines hands-on field leadership with daily operations, seizing opportunities to improve efficiency, safety, and customer satisfaction.

You will lead crews, coordinate projects, assist with estimates and sales, and work closely with ownership to scale the Knoxville operation. The position requires a proactive, problem-solving leader willing to operate across roles in a fast-paced

Qualifications

• Several years of operations, management, field leadership, construction, home services, or similar experience.
• Proven ability to lead and manage employees or crews.
• Strong organizational and multitasking skills.
• Excellent communication and customer-service skills.
• Confidence interacting directly with homeowners and customers.
• Willingness and ability to learn sales and participate in the sales process.
• Strong problem-solving skills and the ability to make decisions independently.
• Hands-on mentality and willingness to work in the field when needed.
• Ability to manage multiple jobs, employees, customers, and priorities simultaneously.
• Strong work ethic, accountability, and ownership mentality.
• Valid driver’s license and reliable transportation.
• Ability to perform the physical requirements associated with a field-based home-services business.

Responsibilities

• Manage and coordinate daily field operations, schedules, crews, materials, and job assignments.
• Lead, motivate, and hold team members accountable for quality, productivity, safety, and customer service.
• Learn the insulation installation process and be willing to work alongside and lead crews when necessary.
• Develop the ability to serve as a Crew Chief and oversee jobs from start to finish.
• Meet with homeowners and customers, evaluate their needs, explain solutions, and assist with estimates and sales.
• Follow up with customers and help convert opportunities into scheduled projects.
• Monitor job quality and ensure work meets company standards.
• Troubleshoot issues in the field and find practical solutions quickly.
• Assist with recruiting, training, and developing team members as the business grows.
• Help manage inventory, equipment, vehicles, and materials.
• Maintain accurate job documentation and communication.
• Work closely with ownership to improve processes, increase efficiency, grow revenue, and build the Knoxville operation.
• Step into whatever role is necessary to keep the business and customer experience moving forward.

Skills

Leadership

Operations management

Field supervision

Customer service

Sales curiosity

Job description

Insulation Commandos is seeking an experienced Operations Manager for our Knoxville, TN operation. The role combines hands-on field leadership with daily operations, seizing opportunities to improve efficiency, safety, and customer satisfaction.

You will lead crews, coordinate projects, assist with estimates and sales, and work closely with ownership to scale the Knoxville operation. The position requires a proactive, problem-solving leader willing to operate across roles in a fast-paced