Field Operations Manager – ADAS & Auto Diagnostics

Crash Champions; Nashville, Northern (TN, KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Automotive Technology Experts (ATE) in Nashville is seeking an experienced Operations Manager to lead field technicians and optimize workflows across our calibration and diagnostic services. You will manage expense, payroll, and routes, while coordinating with dispatch and customers to ensure timely, high-quality service.

The role requires 5+ years in automotive tech with leadership experience and extensive ADAS calibration knowledge.

Qualifications

• 5+ years of automotive experience with 2+ years of managing a high-performance team.
• Strong working knowledge in ADAS and electrical performed services (calibrations, programming, diagnostics, wire/connector repair).
• Preference given to those with OEM Automotive Software and ADAS calibration experience.
• Exceptional communication skills, both verbal and written.
• Strong technological skills, including Outlook, Excel, Word, PowerPoint, Teams.

Responsibilities

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth.
• Approving and managing all expense and payroll/PTO requests, reports, and submissions.
• Communicating weekly with teams and meeting with individuals, in person/remotely, as needed.
• Training focus, staying up to date on new procedures and technologies that improve productivity.
• Develop, foster, and sustain relationships with existing customers.
• Work with Dispatch to continuously improve routes and work assignments.
• Generate and expedite resolution of customer concerns with professional courtesy and escalation.
• Miscellaneous duties as assigned.

Skills

Automotive experience

ADAS knowledge

Team management

OEM calibration

Communication

Remote collaboration tools

Problem solving

Driver's license

Microsoft Office

Tools

Outlook

Excel

Word

PowerPoint

Teams

Zoom

Job description

Automotive Technology Experts (ATE) in Nashville is seeking an experienced Operations Manager to lead field technicians and optimize workflows across our calibration and diagnostic services. You will manage expense, payroll, and routes, while coordinating with dispatch and customers to ensure timely, high-quality service.

The role requires 5+ years in automotive tech with leadership experience and extensive ADAS calibration knowledge.