Field Operations Manager

SERVPRO Team Greenway; Knoxville (TN); Híbrido; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

SERVPRO Team Greenway is seeking a Field Operations Manager to lead and develop field crews in a fast-paced restoration environment. The role blends field leadership (60%) with office coordination (40%), ensuring safe, efficient, and profitable project delivery while upholding company standards.

The ideal candidate will have 3+ years directing teams in trades or related industries, strong coaching and communication skills, and a track record of building accountability and a positive culture.

Formación

• 3+ years of experience leading teams in trades, construction, service, logistics, or related industries.
• Proven experience managing multiple crews, teams, or departments.
• Strong leadership, accountability, coaching, and performance management skills.
• Experience hiring, training, and developing employees.
• Excellent communication, conflict resolution, and organizational abilities.

Responsabilidades

• Lead, coach, and develop Crew Chiefs, Technicians, and field personnel.
• Establish clear expectations and hold team members accountable for performance, safety, quality, and professionalism.
• Recruit, interview, onboard, and develop field employees.
• Conduct jobsite visits to support production, quality control, safety compliance, and customer satisfaction.
• Coordinate manpower, equipment, vehicles, and resources to meet operational goals.
• Partner with Project Managers to execute projects efficiently and effectively.
• Foster a positive, team-oriented culture focused on continuous improvement.
• Resolve employee and customer concerns professionally and effectively.
• Monitor productivity, operational performance, and profitability metrics.
• Support emergency response operations and large-loss projects when needed.

Conocimientos

Leadership

Team development

Performance management

Hiring/training

Communication

Descripción del empleo

Lead People. Build Teams. Drive Results.

Are you a strong leader with experience managing teams in the trades, construction, service, logistics, manufacturing, or another hands-on industry? Do you excel at developing people, creating accountability, and building a positive culture?

We are looking for a Field Operations Manager to lead and develop our field teams while overseeing daily operations in a fast-paced restoration environment. Restoration experience is preferred but not required. We are willing to train the right leader on the technical aspects of the industry.

This role is approximately 60% field-based and 40% office-based, providing hands-on leadership and support to our crews while helping ensure projects are completed safely, efficiently, profitably, and to company standards.

What You'll Do

• Lead, coach, and develop Crew Chiefs, Technicians, and field personnel.
• Establish clear expectations and hold team members accountable for performance, safety, quality, and professionalism.
• Recruit, interview, onboard, and develop field employees.
• Conduct jobsite visits to support production, quality control, safety compliance, and customer satisfaction.
• Coordinate manpower, equipment, vehicles, and resources to meet operational goals.
• Partner with Project Managers to execute projects efficiently and effectively.
• Foster a positive, team-oriented culture focused on continuous improvement.
• Resolve employee and customer concerns professionally and effectively.
• Monitor productivity, operational performance, and profitability metrics.
• Support emergency response operations and large-loss projects when needed.

What We're Looking For

• 3+ years of experience leading teams in the trades, construction, industrial, service, logistics, or related industries.
• Proven experience managing multiple crews, teams, or departments.
• Strong leadership, accountability, coaching, and performance management skills.
• Experience hiring, training, and developing employees.
• Excellent communication, conflict resolution, and organizational abilities.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Valid driver's license with an acceptable driving record.

What Makes You Successful

You are someone who:

• Leads by example and earns the respect of your team.
• Holds people accountable while building a positive culture.
• Enjoys teaching, mentoring, and helping others succeed.
• Communicates clearly and professionally.
• Solves problems proactively and keeps operations moving forward.
• Maintains high standards for safety, quality, and customer service.

We Will Train the Right Candidate

If you have strong leadership experience and a proven ability to develop teams, we can teach you the restoration industry. We are looking for a leader first, technical restoration experience second.

Join a growing team where you can make a direct impact on people, operations, and company success every day.