Field Operations Manager

Better Talent; Galveston, Bolivar Peninsula (TX, TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid time off and holidays

The right tools

Job summary

Southern Sands Property Management Group is seeking a Field Operations Manager to oversee a portfolio of luxury beachfront homes along Galveston Island and Bolivar Peninsula. The role is field-based with heavy on-site presence, inspections, and vendor coordination to keep homes guest-ready.

You will spend most days visiting properties, coordinating with homeowners and guests, and logging every activity in our case management system.

Qualifications

• Experienced in the field with 2+ years in property maintenance or related ops.
• Handy and practical with ability to diagnose common issues.
• Disciplined about documentation; photos logged and case notes kept.
• Comfortable with technology and mobile apps.
• Calm, confident with people, and able to communicate clearly.
• Clear and courteous in interactions with guests, homeowners, and vendors.
• Local and mobile: live in Galveston County or Bolivar Peninsula; valid driver's license, reliable transport, and insurance; available weekends on rotation.
• Physically capable of field work; able to climb stairs and work outdoors.
• Trustworthy with access to homes and able to pass background checks.

Responsibilities

• Own Your Portfolio: Serve as the dedicated on-site manager for each home in your portfolio.
• Know each home in detail: access, systems, inventory, owner preferences, and open issues.
• Meet guests in person when a situation calls for a manager, and resolve it on the spot when you can.
• Walk homes with homeowners when they visit, and share what you see so they always know the condition of their property.
• Keep Every Home Guest-Ready: Run post-checkout inspections and confirm each home meets our standard before the next arrival.
• Change and verify door codes between every stay, with a working lockbox backup at each home.
• Handle light maintenance: HVAC filters, bulbs, batteries, minor fixes, and small repairs.
• Deliver supplies and linens and keep each home stocked to its par levels.
• Document every visit with time-stamped photos tied to the property and checkout date.
• Get newly onboarded homes in your portfolio ready to launch: onboarding inspection, lockbox, supply closet, and photo-day coordination.
• Close Every Case: Take cases from Guest Experience and Homeowner Support, respond quickly, and update them as you work.
• Close every case with notes, photos, who did the work, and what it cost.
• Keep all dispatch and vendor coordination inside our systems with a complete record of every job.
• Schedule and meet contractors for HVAC, plumbing, electrical, pest control, pools, and hot tubs; confirm work is done right.
• Collect quotes, follow spending thresholds, and flag when homeowner approval is needed.
• Make sure invoices list parts and labor separately before payment.
• Be There When It Counts: weekend and after-hours manager-on-duty rotation.
• Report on weekends in the Monday recap: what happened, what was found, and next steps.
• Watch for coastal market problems (salt-air, storm damage) and prepare homes ahead of hurricane season.

Skills

Field maintenance

Documentation

Technology friendly

People skills

Communication

Driver's license

Weekend availability

Physical fitness

Job description

Southern Sands Property Management Group
Location: Galveston Island & Bolivar Peninsula, TX
Job Type: Full-Time | Field-Based
Salary: $40,000–$45,000 annually

Company Overview

Southern Sands cares for luxury beachfront and coastal vacation homes along Galveston Island and the Bolivar Peninsula. Homeowners trust us with some of the most meaningful places in their lives, and guests return because the home is right when they walk in.

The Opportunity

Your homes. Your standard. The face our guests and homeowners count on.

Our Guest Experience and Homeowner Support teams work remotely and handle every call and message. When a home needs someone in person, they open a case and send it to the Field Operations Manager responsible for that home. As a Field Operations Manager, you own a portfolio of homes and are the on-site manager for every guest and homeowner in it.

Each of our homes has one person in the field who knows it best. You’ll learn every home in your portfolio, from its door codes and supply closet to the quirks of its AC, and keep each one guest-ready from checkout to check-in.

This is a hands-on role. Expect to spend most of your day in your homes and on the road between them, with the rest of the day spent in our case system, keeping our office team and homeowners informed.

What You'll Do

Own Your Portfolio

Serve as the dedicated on-site manager for each home in your portfolio

Know each home in detail: access, systems, inventory, owner preferences, and open issues

Meet guests in person when a situation calls for a manager, and resolve it on the spot when you can

Walk homes with homeowners when they visit, and share what you see so they always know the condition of their property

Keep Every Home Guest-Ready

Run post-checkout inspections and confirm each home meets our standard before the next arrival

Change and verify door codes between every stay, with a working lockbox backup at each home

Handle light maintenance: HVAC filters, bulbs, batteries, minor fixes, and small repairs

Deliver supplies and linens and keep each home stocked to its par levels

Document every visit with time-stamped photos tied to the property and checkout date

Get newly onboarded homes in your portfolio ready to launch: onboarding inspection, lockbox, supply closet, and photo-day coordination

Close Every Case

Take cases from Guest Experience and Homeowner Support through Zoho, respond quickly, and update them as you work

Close every case with notes, photos, who did the work, and what it cost, so homeowners and our office can see exactly what happened

Keep all dispatch and vendor coordination inside our systems, with a complete record of every job

Schedule and meet contractors for HVAC, plumbing, electrical, pest control, pools, and hot tubs, and confirm the work is done right

Collect quotes, follow our spending approval thresholds, and flag when a repair needs homeowner approval

Make sure invoices list parts and labor separately before they are submitted for payment

Be There When It Counts

Take your turn in the weekend and after-hours manager-on-duty rotation and respond to urgent issues

Report on your weekend in the Monday manager-on-duty recap: what happened, what you found, and what happens next

Watch for the problems a coastal market creates, such as salt-air corrosion, water intrusion, and storm damage, and prepare your homes ahead of hurricane season

The Scoreboard

You'll finalize targets with your manager, but expect your success to be measured by:

Inspections completed on time and documented with photos

Time from case open to case closed

Issues you catch before a guest or homeowner reports them

Door code changes completed and verified between stays

Guest complaints and review mentions tied to cleanliness, maintenance, or access in your homes

Homeowner satisfaction and retention in your portfolio

We share the numbers openly. You'll always know where you stand.

Required Qualifications

Experienced in the field. You have 2+ years of experience in property maintenance, facilities, hotel or resort operations, home inspection, or vacation rental operations

Handy and practical. You can diagnose common issues, complete light repairs yourself, and know when to call a licensed trade

Disciplined about documentation. If it isn't photographed and logged, it didn't happen

Comfortable with technology. You work from a smartphone and tablet all day and learn new apps quickly

Calm and confident with people. When a guest asks for a manager, you show up, listen, and fix what you can

Clear and courteous. You communicate well with guests, homeowners, vendors, and our office team

Local and mobile. You live in Galveston County or Bolivar Peninsula, have a valid driver's license, reliable transportation, and auto insurance, and can work weekends and holidays on rotation

Physically ready for the work. You can climb stairs, lift up to 50 pounds, and work outdoors in Gulf Coast heat

Trustworthy. You'll hold access to our homeowners' homes and must pass a background check

Preferred Qualifications

Vacation rental or hospitality maintenance experience.

EPA 608 certification or HVAC training.

Pool and hot tub maintenance experience.

Familiarity with smart locks, thermostats, or Zoho.

Spanish fluency.

We take care of the people who take care of our homeowners.

Annual Salary: $40,000 – $45,000, based on experience

Health insurance

Dental and vision coverage

Paid time off and paid company holidays

The right tools, including access to our case management and property systems