Operations Manager

Texas Corporate Homes; Arlington (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Vehicle expense stipend

Job summary

Texas Corporate Homes is seeking an Operations Manager to lead daily operations for Maintenance, PMs, PMAs, and Unit Turns. You will guide teams, manage work orders, communicate with owners, and ensure property readiness for guests.

The ideal candidate has strong people leadership, vendor coordination, and process improvement skills, with a focus on safety and timely execution. This hybrid role requires Dallas–area availability and field oversight as needed.

Qualifications

• 5+ years of relevant experience in property management, maintenance operations, hospitality, residential services, or a related field.
• Experience managing teams and coaching for performance.
• Experience overseeing residential maintenance, vendor coordination, and property turns.
• Strong communication with property owners or clients and escalation resolution.
• Ability to balance guest needs, owner expectations, and costs.

Responsibilities

• Lead Maintenance, Property Management, PMA, and Unit Turn teams with clear expectations.
• Oversee maintenance from request to completion, including safety concerns and guest needs.
• Coordinate owner communications, repairs updates, and budget adherence.
• Manage onboarding, training, SOPs, and playbooks for consistency.
• Monitor workloads, staffing, and vendor performance; drive process improvements.
• Provide updates to Director of Operations and ensure proper documentation.

Skills

People management

Team leadership

Communication

Operations oversight

Vendor management

CRM systems

Problem-solving

Scheduling

Education

Bachelor’s degree preferred; equivalent relevant experience considered.

Tools

Salesforce

CRM platforms

Job description

Location: Hybrid – must be based in DFW/Austin/Houston/San Antonio (approximately 90% remote/office, 10% field work)

Commitment: Full-time W-2

Job Description: Operations Manager

Texas Corporate Homes is seeking an organized, proactive, and people-focused Operations Manager to lead daily operations across our Maintenance team, Property Managers (PMs), Property Management Assistants (PMAs), and Unit Turn team.

This role ensures our homes are well maintained, our teams follow through, our owners receive clear communication, and our properties are ready for arriving guests. You will coach team members, manage priorities, resolve escalations, and hold teams and vendors accountable for timely, high-quality work.

The ideal candidate is comfortable moving between people management, work order oversight, owner conversations, and property readiness. Success requires strong judgment, consistent follow-up, and the ability to help a team solve problems independently.

Key Responsibilities

Team & People Management

• Lead and support the Maintenance, Property Management, PMA, and Unit Turn teams.
• Set clear expectations for communication, responsiveness, work quality, and task completion.
• Review workloads, staffing, and coverage to ensure priorities receive timely attention.
• Coach team members through challenges, address performance gaps, and build independent decision-making within established guidelines.
• Own onboarding and ongoing training for these teams.
• Maintain practical SOPs, training materials, and playbooks that support consistent execution.
• Ensure every open issue has a clear owner, next step, and follow-up timeline.

Maintenance Operations & Vendor Management

• Oversee maintenance from initial request through scheduling, completion, documentation, and follow-up.
• Ensure teams prioritize life safety concerns, active guest needs, and upcoming move-ins appropriately.
• Monitor aging work orders, overdue follow-ups, scheduling delays, and recurring issues; intervene when progress stalls.
• Hold internal technicians and external vendors accountable for responsiveness, workmanship, documentation, and agreed timelines.
• Source, onboard, and maintain reliable vendor relationships across service areas.
• Ensure estimates, approvals, invoices, and completion notes are accurate and handled within company guidelines.
• Coordinate with PMs on guest access, owner approvals, repair updates, and resolution of maintenance concerns.

Property Management & Owner Relations

• Oversee PM and PMA execution to ensure consistent care of homes and timely support for owners and guests.
• Hold teams accountable for proactive, accurate owner communication regarding repairs, expenses, property condition, and unresolved concerns.
• Serve as an escalation point for complex owner issues, service concerns, and situations requiring additional judgment.
• Help team members explain recommendations, set realistic expectations, and follow through on commitments.
• Review owner-facing communications and reporting for clarity, accuracy, and completeness.
• Coordinate across departments to resolve issues affecting owner satisfaction or property performance.

Unit Turns & Property Readiness

• Oversee the Unit Turn team and the process from guest departure through move-in readiness.
• Ensure inspections, cleaning, maintenance, replacements, and final readiness checks are coordinated and completed on time.
• Monitor upcoming departures and arrivals to identify risks early and prevent avoidable delays.
• Ensure teams document property condition, completed work, outstanding items, and applicable charges accurately.
• Oversee timely deposit accounting and required supporting documentation within company deadlines.
• Coordinate with Reservations and Property Management when property condition or unfinished work affects availability, tours, or move-ins.
• Identify recurring turn issues and improve planning, vendor execution, and quality standards.

Operational Performance & Process Improvement

• Use dashboards and operational systems to monitor team performance and identify bottlenecks.
• Track maintenance completion times, aging work orders, turn timelines, property readiness, owner response times, and vendor performance.
• Review spending, estimates, and invoices for accuracy and adherence to approved budgets.
• Improve workflows, handoffs, and documentation to reduce missed follow-ups and unnecessary costs.
• Maintain accurate, current records in Salesforce and other company systems.
• Provide the Director of Operations with concise updates on results, staffing needs, escalations, and recommended improvements.
• Ensure teams follow company approval processes and established insurance, HOA, vendor, and property requirements; elevate exceptions appropriately.

Field Oversight

• Conduct occasional property visits to assess condition, verify readiness, or address escalated concerns.
• Evaluate vendor workmanship and help resolve issues requiring an on-site presence.
• Confirm that field findings are documented and assigned for follow-through.

Qualifications

Experience

• 5+ years of relevant experience in property management, maintenance operations, hospitality, residential services, or a related field.
• Demonstrated experience managing teams, setting expectations, and addressing performance issues.
• Experience overseeing residential maintenance, vendor coordination, and property turns.
• Strong experience communicating with property owners or clients and resolving escalated concerns.
• Experience improving operational workflows and managing competing priorities.

Skills & Attributes

• Strong organizational skills and consistent follow-through.
• Practical understanding of residential maintenance and the ability to evaluate urgency, ask informed questions, and coordinate appropriate resources.
• Clear, professional written and verbal communication.
• Ability to coach employees while maintaining accountability.
• Sound judgment when balancing guest needs, owner expectations, property care, and costs.
• Comfort using property management systems, CRM platforms, dashboards, and communication tools.
• Calm under pressure, resourceful, and comfortable taking ownership of issues through resolution.

Education & Other Requirements

• Resourceful, hands-on leader with a strategic mindset.
• Calm under pressure, adaptable, and outcome-oriented.
• Strong communicator with ability to balance data-driven reporting and relationship building.

Education & Licenses

• Bachelor’s degree preferred; equivalent relevant experience considered.
• Valid driver's license and reliable, insured vehicle required. Vehicle expense stipend provided.
• Must be based in the Dallas area and available for occasional field visits.

Nice-to-Haves

• Mid-term rentals, furnished housing, corporate housing, or insurance housing.
• Managing remote or distributed teams.
• Salesforce or similar CRM platforms.
• Developing SOPs, training programs, and operational reporting.

Work Hours & Expectations

Standard availability is Monday–Friday, 9 a.m.–5 p.m. Central Time. Occasional field visits and after-hours support for urgent operational escalations may be required.

The Operations Manager is expected to use staffing, planning, documentation, and company systems effectively to support reliable coverage and minimize avoidable after-hours work.

Why Join Texas Corporate Homes?

• Innovative Environment: Help redefine mid-term housing solutions for corporate and insurance clients.
• Career Growth: Join a scaling company with clear advancement pathways into senior leadership.
• Collaborative Culture: Work with a supportive team that values transparency and shared success.
• Competitive Benefits: Performance bonus; PTO of 10 business days in addition to Company holidays and 3 paid sick days will also be available.