Field Operations Manager

Jobtailor; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a field operations coordinator to align service levels across approximately 300 sites with customers and Contract Partners. You will manage site responsibilities and coordinate inspections, ensuring standards are met.

You will lead partner recruiting for relinking sites, engage with customers on-site, and drive corrective actions for quality issues across multiple locations.

Qualifications

• Minimum of two years of professional commercial landscape maintenance experience.
• Hands-on expertise in landscape care, horticulture practices, irrigation system operation and repair, turf management, and fertilization techniques.
• Experience in landscape enhancement or installation projects strongly preferred.
• Snow management experience required dependent upon geographic territory.
• Minimum of two years’ experience in hiring, leading, and managing landscape contractor personnel.

Responsibilities

• Coordinate service levels at sites in the geographic area with customers and Contract Partners.
• Manage a portfolio of approximately 300 sites.
• Contract Partner and site responsibility for key or high maintenance locations, including monthly inspections.
• Initiate contact with Contract Partners to ensure understanding of Scope of Work.
• Hire Contract Partners for relinking sites.
• Meet with Contract Partners and customers on site to ensure service levels are met.
• Identify potential quality problems at customer sites and recommend corrective/preventative actions.

Skills

Landscape maintenance

Horticulture practices

Irrigation systems

Turf management

Fertilization techniques

Contractor management

Snow management

Job description

• Responsible for coordinating the service levels at the sites in your geographic area with our customers and Contract Partners.
• Portfolio of approximately 300 sites.
• Contract Partner and site responsibility for key or high maintenance locations and/or sites in your area including inspections each month.
• Initiate contact with our Contract Partners to ensure they understand our Scope of Work.
• Be responsible for hiring Contract Partners for relinking sites.
• Meet with Contract Partners and customers on site as needed to ensure service levels are met.
• Identify potential quality problems at customer sites and recommend corrective/preventative actions.

Requirements

• Minimum of two years of professional commercial landscape maintenance experience required.
• Hands-on expertise in landscape care, horticulture practices, irrigation system operation and repair, turf management, and fertilization techniques.
• Experience in landscape enhancement or installation projects strongly preferred.
• Snow management experience required dependent upon geographic territory.
• Minimum of two years’ experience in hiring, leading, and managing landscape contractor personnel.
• Must pass an MVR, background, and drug test.

Core Competencies

Demonstrates expertise in landscape maintenance, horticulture practices, and irrigation system management while effectively coordinating service levels and managing contractor personnel across multiple sites.