Field Operations Leader, Work Management

Entergy Corporation; Little Rock (AR); On-site; USD 85,000 - 110,000; Full time

Job summary

Entergy Corporation is seeking a Supervisor of Field Work Management Ops (SC) in Arkansas. This role leads short-cycle Work Management, coaches staff, and ensures timely execution of scheduling, dispatching, and field activities to support Meter-to-Cash and reliability goals.

The position emphasizes governance, use of dashboards, and enterprise systems, with up to 25% travel and a focus on safe, compliant, and efficient work delivery.

Qualifications

• Bachelor's degree in Business, Engineering, Management, or related field preferred; equivalent utility operations, field operations, scheduling, dispatching, customer operations, construction, or Work Management experience may be considered.

Responsibilities

• Supervise short-cycle Work Management personnel, including Schedulers and operational support roles; provide day-to-day direction, coaching, training, performance feedback, and accountability for standard work execution.
• Execute short-cycle Work Management routines, including scheduling, dispatching, territory planning, commitment management, backlog review, break-in work governance, exception management, execution tracking, and work order closeout.
• Monitor short-cycle schedule attainment, dispatch effectiveness, commitment performance, backlog health, aging work, priority compliance, work order throughput, field status quality, and closeout accuracy; identify performance gaps and take corrective action within the team.
• Provide first-line oversight of short-cycle scheduling, white space management, resource utilization, field status updates, commitment protection, urgent work coordination, and escalation of priority conflicts.
• Coordinate with Entergy stakeholders to resolve short-cycle readiness gaps, schedule conflicts and execution barriers.

Skills

Supervision

Scheduling

Dispatching

Coaching

Data analysis

MS Office

Education

Bachelor's degree

Tools

Enterprise systems

Job description

Entergy Corporation is seeking a Supervisor of Field Work Management Ops (SC) in Arkansas. This role leads short-cycle Work Management, coaches staff, and ensures timely execution of scheduling, dispatching, and field activities to support Meter-to-Cash and reliability goals.

The position emphasizes governance, use of dashboards, and enterprise systems, with up to 25% travel and a focus on safe, compliant, and efficient work delivery.