Field Operations Leader: Service Profitability & Safety

Konecranes; Corona (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Plan

401k plan with a match

Profit sharing

Sick Leave

10 paid holidays

Job summary

Konecranes is seeking a Field Operations Manager in Corona, California. The role requires a strong focus on service profitability, managing field operations personnel, and ensuring customer satisfaction. Candidates should have at least five years of management experience in customer service operations, along with leadership skills, and understanding of mechanical and electrical principles. Benefits include medical plans, 401k matching, and up to 4 weeks of vacation depending on service years.

Qualifications

• Minimum of five (5) years experience as a manager in customer service operations.
• Previous experience managing a customer-facing field service business preferred.
• Good written and verbal communication skills.

Responsibilities

• Accountable for Industrial Crane Service profitability and customer satisfaction.
• Ensure customer concerns are resolved to satisfaction according to VoC process.
• Directly manage Field Supervisors, Inspectors, Technicians.

Skills

Customer service management

Leadership

Mechanical principles understanding

Electrical principles understanding

Communication skills

PC skills

Job description

Konecranes is seeking a Field Operations Manager in Corona, California. The role requires a strong focus on service profitability, managing field operations personnel, and ensuring customer satisfaction. Candidates should have at least five years of management experience in customer service operations, along with leadership skills, and understanding of mechanical and electrical principles. Benefits include medical plans, 401k matching, and up to 4 weeks of vacation depending on service years.