Field Operations Manager - Corona, CA

Konecranes; Corona (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Plan

401k plan with a match

Profit sharing

Sick Leave

10 paid holidays

Job summary

Konecranes is seeking a Field Operations Manager in Corona, California. The role requires a strong focus on service profitability, managing field operations personnel, and ensuring customer satisfaction. Candidates should have at least five years of management experience in customer service operations, along with leadership skills, and understanding of mechanical and electrical principles. Benefits include medical plans, 401k matching, and up to 4 weeks of vacation depending on service years.

Qualifications

• Minimum of five (5) years experience as a manager in customer service operations.
• Previous experience managing a customer-facing field service business preferred.
• Good written and verbal communication skills.

Responsibilities

• Accountable for Industrial Crane Service profitability and customer satisfaction.
• Ensure customer concerns are resolved to satisfaction according to VoC process.
• Directly manage Field Supervisors, Inspectors, Technicians.

Skills

Customer service management

Leadership

Mechanical principles understanding

Electrical principles understanding

Communication skills

PC skills

Job description

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Title

Field Operations Manager

Reports To

Territory Operations Manager

Principal Responsibilities

• Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, the role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location.
• Responsible for all matters related to Safety. Ensure monthly safety meetings, tool‑box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
• Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.
• Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.
• Coordinate with the Planning and/or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.
• Responsible for productivity in accordance with targeted metrics.
• Responsible for the Gross Margin and Profitability of the branch operation.
• Monitor and maintain the company equipment and assets in proper conditions, good working order and in compliance with all applicable safety standards.

Qualifications

Experience: Minimum of five (5) years experience as a manager in customer service operations role; equivalent experience, education, and training will be considered. Previous experience managing a customer facing, field service business preferred. Demonstrated leadership experience, well‑developed “people” skills, a strong understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills.

Other Requirements: Must have and maintain a good driving record. Must be willing to travel as required, including overnight trips. Travel estimated at 10%-20%.

Benefits

Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation

2 weeks of vacation per year (pro‑rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave

5 days of Sick Leave per year. Pro‑rated the first year after 90 days of service.

Holidays

10 paid holidays per year.

EEO Statement

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer – Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.