Field Operations Leader: Installations & Service Excellence

Wisenbaker-Builder-Services; Fruit Cove (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Wisenbaker Builder Services in Florida seeks a Field Operations Manager to lead field teams, optimize installation and service operations, and drive profitability. You will partner with Area Managers, Expediting, and Account Managers to ensure quality, schedule adherence, and client satisfaction.

Ideal candidates bring strong leadership, field experience, and excellent communication. This role blends office and jobsite responsibilities with travel as needed, offering growth in a people-powered,

Qualifications

• Strong written and verbal communication skills.
• Working knowledge of Wisenbaker Builder Services operations preferred.
• Ability to make timely decisions and escalation issues appropriately.
• Experience leading teams in field-based, operational environments.
• Ability to work across both office and jobsite settings, including travel as needed.

Responsibilities

• Lead and support Area Managers, including quarterly performance reviews and territory management.
• Grade and rank installation crews to ensure quality, reliability, and cost effectiveness.
• Serve as branch product expert, supporting proper installation methods and approvals.
• Partner with Product Specialists on crew structure and best practices.
• Monitor installation labor rates and field-related profit and loss.
• Maintain a reliable network of subcontractors and additional labor resources.
• Collaborate with Expediting on subcontractor scheduling and service flow.
• Work with Account Managers and Inside Operations for clear communication.
• Develop relationships with local vendors and service partners.
• Support onboarding and implementation of builder customers.
• Participate in model home product approvals.
• Review and approve subcontractor pay.
• Coordinate with warehouse operations on contractor load-out.
• Facilitate ongoing product and process training.

Skills

Field operations leadership

Team leadership

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Wisenbaker Builder Services in Florida seeks a Field Operations Manager to lead field teams, optimize installation and service operations, and drive profitability. You will partner with Area Managers, Expediting, and Account Managers to ensure quality, schedule adherence, and client satisfaction.

Ideal candidates bring strong leadership, field experience, and excellent communication. This role blends office and jobsite responsibilities with travel as needed, offering growth in a people-powered,