Field Operations Manager

Wisenbaker Builder Services; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Wisenbaker Builder Services in Jacksonville seeks a Field Operations Manager who will lead Area Managers and own the performance of installation and service operations within the branch. You’ll drive labor efficiency, manage subcontractor quality, and ensure products are installed correctly while maintaining clear client communication to keep customers confident in Wisenbaker.

This role requires hands-on leadership across office and field settings, strong decision-making, and a commitment to

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Experience leading teams in field-based, operational environments.
• Comfort working in office and jobsite settings, including travel.

Responsibilities

• Lead and support Area Managers, including quarterly performance reviews and territory management.
• Grade, rank, and manage installation crews for quality and cost effectiveness.
• Serve as the branch product expert and support proper installation methods.
• Partner with Product Specialists on crew structure and best practices.
• Monitor installation labor rates and field-related P&L.
• Maintain subcontractor network and labor resources.
• Coordinate subcontractor scheduling with Expediting and Service teams.
• Collaborate with Account Managers and Inside Operations for clear communication.
• Develop relationships with local vendors and service partners.
• Support onboarding of builder customers and model home approvals.
• Review and approve subcontractor pay and coordination with warehouse.
• Facilitate ongoing product and process training.

Skills

Strong communication

Team leadership

Decision making

Travel willingness

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

If you’ve ever felt stuck between the office and the jobsite — blamed for outcomes you don’t fully control — this one’s for you. Field operations is messy. Crews change. Schedules shift. Install issues pop up fast. And too often, the person responsible is expected to “figure it out” without the authority, clarity, or support to actually lead. At Wisenbaker, we don’t want a traffic cop. We want a Field Operations Manager — someone who understands the field, knows the product, and can bring order, accountability, and performance to installation and service operations. If you’re wired to solve problems, build strong teams, and own results instead of deflecting them, you’ll feel at home here.

Your Mission: As the Field Operations Manager, you are responsible for how work gets done in the field. You’ll lead Area Managers, partner closely with Expediting and Account Managers, and own the performance of installation and service operations within your branch. From labor efficiency and subcontractor quality to product execution and profitability, your role ensures jobs are installed correctly, issues are resolved quickly, and customers stay confident in Wisenbaker. When field operations run smoothly, the entire branch wins.

What You’ll Be Doing (and Owning)

• Lead and support Area Managers, including conducting quarterly performance reviews and maintaining territory assignments and maps.
• Grade, rank, and manage installation crews to ensure quality, reliability, and cost effectiveness.
• Serve as the branch product expert, supporting proper installation methods and approvals.
• Partner with Product Specialists on crew structure and installation best practices.
• Monitor and manage installation labor rates and field-related profit and loss.
• Maintain a reliable network of subcontractors and additional labor resources.
• Work closely with Expediting to manage subcontractor scheduling and service flow.
• Collaborate with Account Managers and Inside Operations to maintain clear, consistent communication.
• Develop and maintain relationships with local vendors and service partners.
• Support onboarding and implementation of new and existing builder customers.
• Participate in model home product approval processes.
• Review and approve subcontractor pay.
• Partner with warehouse operations to support contractor load-out processes.
• Facilitate ongoing product and process training, including new and approved installation methods.

What We’re Looking For

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Working knowledge of Wisenbaker Builder Services operations preferred.
• Ability to make timely decisions and escalation issues appropriately.
• Comfort using Excel, Word, and Outlook.
• Experience leading teams in field-based, operational environments.
• Ability to work across both office and jobsite settings, including travel as needed.

We’re looking for judgment, accountability, and follow-through — not buzzwords.

About The Company At Wisenbaker, we don’t just support the homebuilding industry, we help build it from the ground up. As one of the largest interior finish solutions providers in the country, we partner with top homebuilders to deliver flooring, countertops, and cabinets that turn houses into homes. But we’re more than materials, we’re a people-powered operation where hard work is noticed, growth is real, and leadership actually leads. If you're ready to be part of something built to last, welcome to Wisenbaker. At Wisenbaker, we don’t just support the home building industry, we help build it from the ground up. As one of the largest interior finish solutions providers in the country, we partner with top home builders to deliver flooring, countertops, and cabinets that turn houses into homes. But we’re more than materials, we’re a people-powered operation where hard work is noticed, growth is real, and leadership actually leads. If you're ready to be part of something built to last, welcome to Wisenbaker.