Field Operations Leader: Install & Service Excellence

Wisenbaker Builder Services; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Wisenbaker Builder Services in Jacksonville seeks a Field Operations Manager who will lead Area Managers and own the performance of installation and service operations within the branch. You’ll drive labor efficiency, manage subcontractor quality, and ensure products are installed correctly while maintaining clear client communication to keep customers confident in Wisenbaker.

This role requires hands-on leadership across office and field settings, strong decision-making, and a commitment to

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Experience leading teams in field-based, operational environments.
• Comfort working in office and jobsite settings, including travel.

Responsibilities

• Lead and support Area Managers, including quarterly performance reviews and territory management.
• Grade, rank, and manage installation crews for quality and cost effectiveness.
• Serve as the branch product expert and support proper installation methods.
• Partner with Product Specialists on crew structure and best practices.
• Monitor installation labor rates and field-related P&L.
• Maintain subcontractor network and labor resources.
• Coordinate subcontractor scheduling with Expediting and Service teams.
• Collaborate with Account Managers and Inside Operations for clear communication.
• Develop relationships with local vendors and service partners.
• Support onboarding of builder customers and model home approvals.
• Review and approve subcontractor pay and coordination with warehouse.
• Facilitate ongoing product and process training.

Skills

Strong communication

Team leadership

Decision making

Travel willingness

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Wisenbaker Builder Services in Jacksonville seeks a Field Operations Manager who will lead Area Managers and own the performance of installation and service operations within the branch. You’ll drive labor efficiency, manage subcontractor quality, and ensure products are installed correctly while maintaining clear client communication to keep customers confident in Wisenbaker.

This role requires hands-on leadership across office and field settings, strong decision-making, and a commitment to