Field Operations Leader – Construction & Renovation

Confidential Jobs; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Confidential Jobs in Cleveland seeks an Operations Manager with a strong background in operations, construction, home renovation, to lead branch operations from warehouse to job sites. The role focuses on driving branch revenue while maintaining high-quality workmanship and service standards.

The ideal candidate will have proven experience in flooring or construction project management, warehouse operations, and customer service.

Qualifications

• 3+ years of experience in operations management, construction, home renovation, or related field.
• Proven track record leading teams and driving performance in a service or project-based business.
• Knowledge of flooring products and installation processes is a plus.
• Full-time availability with flexibility for travel within a 75-mile radius.

Responsibilities

• Manage, coach, and develop operations staff to achieve performance targets.
• Lead team and contractor training sessions covering safety, installation quality, and customer service best practices.
• Oversee onboarding and performance management of contractors and subcontractors.
• Conduct on-site visits to resolve service issues, verify installation quality, and ensure compliance with standards.
• Handle escalated customer concerns with urgency, professionalism, and resolution-focused outcomes.

Skills

Leadership

Team management

Communication

Problem-solving

Training

Customer service

Project coordination

Education

Bachelor's degree in business or construction management

Job description

Confidential Jobs in Cleveland seeks an Operations Manager with a strong background in operations, construction, home renovation, to lead branch operations from warehouse to job sites. The role focuses on driving branch revenue while maintaining high-quality workmanship and service standards.

The ideal candidate will have proven experience in flooring or construction project management, warehouse operations, and customer service.