Warehouse Operations Manager

Confidential Jobs; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Confidential Jobs in Cleveland seeks an Operations Manager with a strong background in operations, construction, home renovation, to lead branch operations from warehouse to job sites. The role focuses on driving branch revenue while maintaining high-quality workmanship and service standards.

The ideal candidate will have proven experience in flooring or construction project management, warehouse operations, and customer service.

Qualifications

• 3+ years of experience in operations management, construction, home renovation, or related field.
• Proven track record leading teams and driving performance in a service or project-based business.
• Knowledge of flooring products and installation processes is a plus.
• Full-time availability with flexibility for travel within a 75-mile radius.

Responsibilities

• Manage, coach, and develop operations staff to achieve performance targets.
• Lead team and contractor training sessions covering safety, installation quality, and customer service best practices.
• Oversee onboarding and performance management of contractors and subcontractors.
• Conduct on-site visits to resolve service issues, verify installation quality, and ensure compliance with standards.
• Handle escalated customer concerns with urgency, professionalism, and resolution-focused outcomes.

Skills

Leadership

Team management

Communication

Problem-solving

Training

Customer service

Project coordination

Education

Bachelor's degree in business or construction management

Job description

We are seeking a results-driven Operations Manager with a strong background in Operations, construction, home renovation, or related trades to join our branch leadership team. This role directly supports all aspects of branch operations; ensuring projects run smoothly from warehouse to job site, managing third-party installation vendors, and delivering an exceptional customer experience. A key focus of this position is driving branch revenue while maintaining high-quality workmanship and service standards.

The ideal candidate will have proven experience in flooring or construction or renovation project management, warehouse operations, and customer service. You should be skilled in leading and motivating teams, coaching contractors and staff, and ensuring field execution meets both safety and quality expectations. A "hands-on" leader with a problem-solving mindset and the ability to adapt in a fast-paced environment will thrive in this role.

We're looking for someone ambitious, team-oriented, and ready to grow within our organization. Flexibility, ownership of results, and a willingness to travel or relocate for advancement are highly valued.

RESPONSIBILITIES

• Manage, coach, and develop operations staff to achieve performance targets.
• Lead team and contractor training sessions covering safety, installation quality, and customer service best practices.
• Oversee onboarding and performance management of contractors and subcontractors.
• Conduct on-site visits to resolve service issues, verify installation quality, and ensure compliance with standards.
• Handle escalated customer concerns with urgency, professionalism, and resolution focused outcomes.

IDEAL CANDIDATES

• Strong problem-solving ability with a proactive, solutions-oriented mindset.
• Solid judgment and decision-making skills with the ability to balance business, customer, and employee needs.
• Excellent communication and leadership skills; able to influence and motivate at all levels.
• Positive, energetic presence with strong interpersonal skills to connect with contractors, customers, and staff.
• Highly organized with the ability to prioritize and manage multiple projects in a fast-paced environment.
• Self-starter who thrives independently while remaining collaborative and team-focused.
• Comfortable adapting to shifting demands and deadlines in a growing organization.

REQUIREMENTS

• 3+ years of experience in operations management, construction, home renovation, or related field.
• Proven track record of leading teams and driving performance in a service or project-based business.
• Knowledge of flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) strongly preferred.
• Bachelor's degree in business, construction management, or equivalent experience (preferred)
• Valid driver's license with a clean driving record.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to effectively train individuals and small groups.
• Availability Monday-Friday (starting at 7 AM or earlier), with alternating Saturdays and after-hours call flexibility.
• Willingness to travel 25-50% within a 75-mile radius for site visits and branch support.