Field Operations Leader, Commercial Janitorial

City Wide Jani Inc; Chicago (IL); On-site; USD 60,000 - 81,000; Full time

Job summary

City Wide Jani, Inc. is seeking an experienced Operations Manager to lead our commercial janitorial operations across Chicago and surrounding suburbs.

This hands-on leadership role requires someone who understands people, customers, quality, safety, follow-up, and accountability, not a desk-only position. You will oversee supervisors, leads and technicians, manage staffing, inspections, and day-to-day field execution, and contribute to safety programs, KPI tracking, and service improvements.

Qualifications

• 3–5 years of operations leadership in commercial janitorial or related field.
• Experience managing hourly field staff across multiple sites.
• Strong follow-up, documentation, communication, and problem-solving skills.
• Valid driver's license and reliable transportation; able to travel across Chicago and suburbs.
• Occasional early mornings, evenings, or urgent operational issues.

Responsibilities

• Oversee daily janitorial operations across customer locations
• Manage supervisors, leads, and cleaning technicians
• Address call-offs, staffing gaps, attendance issues, and service concerns
• Conduct site inspections and ensure quality standards
• Respond to customer complaints with urgency and follow-through
• Support new customer start-ups, site readiness, staffing plans, supplies, and scope verification
• Help strengthen safety practices and JSA documentation
• Track operational metrics and manage by the numbers
• Coach, train, and develop staff
• Build a ready-to-help service culture
• Protect customer relationships through communication and accountability

Skills

Operations leadership

Staffing & scheduling

Customer focus

Safety awareness

Communication

Tools

Asana

ADP

Outlook

Teams

Clean Smarts

Job description

City Wide Jani, Inc. is seeking an experienced Operations Manager to lead our commercial janitorial operations across Chicago and surrounding suburbs.

This hands-on leadership role requires someone who understands people, customers, quality, safety, follow-up, and accountability, not a desk-only position. You will oversee supervisors, leads and technicians, manage staffing, inspections, and day-to-day field execution, and contribute to safety programs, KPI tracking, and service improvements.