Operations Manager - Commerical Janitorial

City Wide Jani Inc; Chicago (IL); On-site; USD 60,000 - 81,000; Full time

Job summary

City Wide Jani, Inc. is seeking an experienced Operations Manager to lead our commercial janitorial operations across Chicago and surrounding suburbs.

This hands-on leadership role requires someone who understands people, customers, quality, safety, follow-up, and accountability, not a desk-only position. You will oversee supervisors, leads and technicians, manage staffing, inspections, and day-to-day field execution, and contribute to safety programs, KPI tracking, and service improvements.

Qualifications

• 3–5 years of operations leadership in commercial janitorial or related field.
• Experience managing hourly field staff across multiple sites.
• Strong follow-up, documentation, communication, and problem-solving skills.
• Valid driver's license and reliable transportation; able to travel across Chicago and suburbs.
• Occasional early mornings, evenings, or urgent operational issues.

Responsibilities

• Oversee daily janitorial operations across customer locations
• Manage supervisors, leads, and cleaning technicians
• Address call-offs, staffing gaps, attendance issues, and service concerns
• Conduct site inspections and ensure quality standards
• Respond to customer complaints with urgency and follow-through
• Support new customer start-ups, site readiness, staffing plans, supplies, and scope verification
• Help strengthen safety practices and JSA documentation
• Track operational metrics and manage by the numbers
• Coach, train, and develop staff
• Build a ready-to-help service culture
• Protect customer relationships through communication and accountability

Skills

Operations leadership

Staffing & scheduling

Customer focus

Safety awareness

Communication

Tools

Asana

ADP

Outlook

Teams

Clean Smarts

Job description

City Wide Jani, Inc. is hiring an experienced Operations Manager to help lead, stabilize, and strengthen our commercial janitorial operations.

This is a hands-on field leadership role. We need someone who understands people, customers, quality, safety, follow-up, and accountability. This is not a desk-only administrative position.

The Operations Manager will oversee supervisors, leads, and cleaning technicians across multiple customer locations. This person must be able to manage staffing issues, customer concerns, inspections, quality control, scheduling, safety expectations, and day-to-day field execution.

Key Responsibilities

• Oversee daily janitorial operations across customer locations
• Manage supervisors, leads, and cleaning technicians
• Address call-offs, staffing gaps, attendance issues, and service concerns
• Conduct site inspections and ensure quality standards are met
• Respond to customer complaints with urgency, professionalism, and follow-through
• Support new customer start-ups, site readiness, staffing plans, supplies, equipment, and scope verification
• Help strengthen safety practices, hazard awareness, and Job Safety Analysis/JSA documentation
• Track key operational metrics and manage by the numbers
• Review reports, identify trends, and use data to improve operations
• Coach, train, and develop supervisors, leads, and staff
• Build a "ready to help, can-do" service culture
• Protect customer relationships through communication, accountability, and consistent service

Minimum Qualifications

• 3-5 years of operations leadership experience in commercial janitorial, facility services, EVS, property management, building services, or field service operations
• Experience managing hourly field employees across multiple sites
• Experience with scheduling, staffing, inspections, customer complaints, and employee accountability
• Strong follow-up, documentation, communication, and problem-solving skills
• Valid driver's license and reliable transportation
• Comfortable traveling to customer sites throughout Chicago and surrounding suburbs
• Comfortable handling occasional early morning, evening, or urgent operational issues

Strongly Preferred

• Experience with safety documentation, JSA, risk assessments, or safety audits
• Experience launching new customer accounts or service start-ups
• Experience tracking KPIs, labor hours, attendance, complaints, inspection scores, response times, and customer retention
• Experience developing supervisors, leads, and front-line staff
• Familiarity with tools such as Asana, Clean Smarts, ADP, Outlook, Teams, or similar systems

Compensation and Benefits

Salary is $70,000 annually.

City Wide Jani does not currently offer company-sponsored health benefits for this role. We want to be transparent upfront. What we do offer is a stable leadership opportunity, direct access to ownership, real authority to improve operations, and the opportunity to help build a stronger operations department.

Bonus opportunities may be discussed after the first 90-180 days based on measurable results, including staffing stability, customer retention, inspection scores, customer complaints, response time, safety follow-through, and operational improvements.

About City Wide Jani

City Wide Jani, Inc. is a commercial janitorial company serving Chicago and surrounding suburbs. We are not a franchise. We provide professional cleaning services for commercial, multifamily, nonprofit, institutional, and specialty service customers.

Our culture is built on professionalism, accountability, safety, customer service, and a "ready to help, can-do" mindset.