Field Operations Lead: Telecom Fulfillment

ITG Communications, LLC; Enfield, Northern (CT, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ITG Communications, LLC is seeking an Operations Manager – Fulfillment in Enfield, CT to lead day-to-day broadband and telecom service delivery. You will coordinate contractors and internal teams, monitor progress, and ensure projects and installations meet time and quality standards.

The role serves as the main operational contact for client communications, progress updates, and issue resolution, with emphasis on safety and quality control in field operations.

Qualifications

• 5+ years of experience in fulfillment, field operations, or project management.
• At least 3 years in a leadership role within the telecom, utility, or construction sectors.
• Demonstrated success managing subcontractor relationships and multi-site operations.
• Exposure to field operations in telecom (broadband, internet, voice, video).

Responsibilities

• Oversee all fulfillment operations within assigned markets including aerial, underground, and in-home service activities.
• Direct and schedule field resources and subcontractors to ensure timely project completion and SLA compliance.
• Monitor progress against milestones, deployment schedules, and project budgets.
• Act as the main point of contact for client interactions, project updates, and issue resolution.
• Enforce quality control measures, safety protocols, and performance standards for all work performed.
• Evaluate contractor and vendor performance; initiate onboarding or corrective actions as needed.
• Collaborate with internal leadership to continuously improve field operations, resource planning, and service delivery models.
• Conduct field audits and support documentation, reporting, and escalation processes.
• Prepare and deliver performance dashboards and status reports to executive leadership.

Skills

Leadership

Project management

Telecom field operations

Subcontractor management

Education

Bachelor’s degree in business/engineering/ops

Job description

ITG Communications, LLC is seeking an Operations Manager – Fulfillment in Enfield, CT to lead day-to-day broadband and telecom service delivery. You will coordinate contractors and internal teams, monitor progress, and ensure projects and installations meet time and quality standards.

The role serves as the main operational contact for client communications, progress updates, and issue resolution, with emphasis on safety and quality control in field operations.