Field Operations Lead & Technician Coach

IICRC; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Recession-Proof Industry Providing The Opportunity To Give Back

Competitive Compensation and Benefits

Industry Training and Advancement Opportunities

Job summary

ServiceMaster Clean of Fraser Valley is seeking an Assistant Operations Manager in the Town of Florida, NY. This role supports the Operations Manager and ensures compliance with the Rytech Operations Manual. Candidates must possess experience in mitigation/remediation, strong communication skills, and the ability to manage quality and safety standards. Benefits include competitive compensation, industry training, and advancement opportunities, making this an ideal position for dedicated professionals.

Qualifications

• Must have two years of Mitigation/Remediation experience.
• Able to pass a Respirator fit test and utilize PPE.
• Must be computer literate and comfortable with relevant software.

Responsibilities

• Facilitate communication between Operations Manager and Technicians.
• Assist OM during vehicle inspections and report deficiencies.
• Lead by example demonstrating safety protocols.

Skills

Mitigation/Remediation estimating and scoping experience

Excellent customer service skills

Good time management

Physical work capability

Excellent interpersonal communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Dash

MICA

Job description

Benefits/Perks

• Recession-Proof Industry Providing The Opportunity To Give Back
• Competitive Compensation and Benefits
• Industry Training and Advancement Opportunities

Company Overview

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

Job Summary
An Assistant Operations Manager is second in command, responsible for the location’s performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Assistant Operations Manager. Assistant Operations Managers / Lead Technicians are employees that have displayed the skills, leadership abilities and exceptional attitude who assist the Operations Manager facilitate production and some admin functions. All though the assistant does not directly manage the operations day to day activities, they are expected to have the skills, knowledge, and leadership capabilities to support the Operations Manager whenever necessary.

Responsibilities

• Be available by phone and email during scheduled duty hours / after hours.
• Facilitate communication between Operations Manager and Technicians.
• Maintain a company vehicle, tools, and consumables to a high standard.
  • Assist OM during location vehicle inspections / identify deficiencies and report to OM.
  • Assist OM in updating Fleet Vehicle Handbook sheets, SDS sheets, and Vehicle maintenance sheets from technicians.
• Know, understand, and instruct technicians in proper SLA completion.
• Ensure job sites are clean, absent of safety violations, and inspection ready for OM.
• Assist OM with annual employee evaluations for technicians.
• Assist OM with continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain certifications.
• Assist OM with reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.
• Assist OM in Creating, maintaining, and participating in the on-call roster.
• Monitor and Maintain Mitigate Exchange daily to ensure projects are being properly handled by the technicians.
• Communicate daily with customers/Insurance personnel/other team members.
• Lead by example by demonstrating:
  • good time management handling existing/new assignments.
  • the proper way to follow Rytech safety protocols.
  • the proper way to wear PPE.
  • the proper way to scope water damage/mold remediation claims.

Qualifications

• Mitigation/Remediation estimating and scoping experience
• Highschool or GED
• Two years of Mitigation/Remediation experience is preferred
• Results-driven, activity-oriented, and supportive of aggressive targets.
• Residential and or Commercial construction experience preferred.
• Must be able to lift and maneuver heavy equipment, contents, or debris for extended time periods.
• Must be able to pass a Respirator fit test/utilize PPE(Personal Protective Equipment)
• Excellent customer service skills.
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
• Able to occasionally travel for CAT events or training.
• Excellent interpersonal, communication, oral, and written skills
• Must be computer literate and comfortable with computer programs such as Microsoft Office, Dash, and MICA.
• Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended