Water & Mold Operations Leader — Franchise Performance

Rytech of Hamilton County; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Advancement opportunities

Free uniforms

Company parties

Free food & snacks

Job summary

Rytech of Hamilton County is seeking an Operations Manager to drive franchise performance and development per the Rytech Operations Manual. You will lead as a frontline liaison between insureds, TPAs/carriers, and franchise partners, ensuring high standards and timely service.

The role involves on-site inspections, training technicians, resolving disputes, and coordinating with marketing. Strong communication, construction knowledge, and readiness to travel are essential for success in this

Qualifications

• Mitigation/Remediation estimating and scoping experience.
• Highschool or GED required.
• 2 years of Mitigation/Remediation experience preferred.
• Residential and/or Commercial construction experience preferred.
• Excellent communication and customer service skills.
• Willing to be on call and perform fieldwork when needed.
• Able to travel 5-10% of the time for CAT events, training or meetings.
• Proficient with Microsoft Office and MICA software.
• Certifications (WRT/ASD/AMRT) within 90 days after onboarding.

Responsibilities

• Maintaining and supporting Franchise relationships.
• Monitoring franchise performance and improving toward SLAs.
• Inspections of job sites, vehicles, and offices; ensure compliance with Ops Manual.
• Annual evaluations for technicians.
• Quarterly inspections with verbal and written feedback.
• Continual training of technicians using the Ops Manual and portal; ensure certifications.
• Mediating disputes between insured, insurer and contractor; engage FSC when needed.
• Answer questions regarding Franchise operations.
• Lead weekly training meetings for technicians.
• Monitor MICA Exchange daily for project handoffs.
• Assist technicians in the field when needed.
• Support local marketing to grow the business.
• Review estimates, dispatch assignments, and timely email replies.

Skills

Mitigation/Remediation estimating

On-call availability

Travel 5-10%

Communication skills

Interpersonal skills

Microsoft Office

MICA software

Education

Highschool or GED

Tools

Microsoft Office

MICA

Job description

Benefits:

• Bonus based on performance
• Company parties
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Recession-Proof Industry Providing The Opportunity To Give Back
• Competitive Compensation and Benefits
• Industry Training and Advancement Opportunities

Company Overview

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

Job Summary
An Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Operations Manager. Operations Managers are leaders who facilitate the relationship between the insureds and TPA and/or carrier partners.

Responsibilities

• Maintaining and supporting Franchise relationships.
• Monitoring the performance of their Franchise and improving performance towards SLAs.
• Inspections of job sites, vehicles, and office and/or storage facilities. During these inspections ensure the franchise is operating per the Ops. Manual and in compliance with the FA. Annual employee evaluations are to be completed for technicians.
• Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development.
• Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
• Mediating disputes between the insured, the insurer, and the contractor. Also engaging your FSC when assistance is needed.
• Answering and being available for any questions regarding its Franchise.
• Lead weekly meetings to facilitate training and conveying of information to the technicians.
• Monitor MICA Exchange daily to ensure projects are being properly handed by the franchise.
• Assisting technicians in the field when it is needed.
• Assist local marketing team to grow the business
• Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner

Qualifications

• Mitigation/Remediation estimating and scoping experience
• Highschool or GED
• Two years of Mitigation/Remediation experience is preferred
• Residential and or Commercial construction experience preferred.
• Excellent communication and customer service skills
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
• Able to travel for CAT events, training, or regional meetings 5-10% of the time
• Excellent interpersonal, communication, oral, and written skills
• Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA.
• Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended