Field Operations Lead: Hardware Installations & Support

AIO App Inc; Sacramento (CA); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

AIO is seeking a Field Operations Manager in the Bay Area to own the physical deployment of hardware from warehouse to installation and ongoing on-site support at customer locations.

This hands-on role leads a small field team, manages hardware inventory end-to-end, coordinates installations and trainings, and ensures high standards across deployments. Occasional field presence is required to ensure service quality.

Qualifikationen

• 5+ years in field operations, implementation, logistics, or a hands-on customer-facing operations role.
• Experience managing a small team in a fast-moving environment.
• Comfortable with hardware — unboxing, configuring, troubleshooting, and shipping technology equipment.
• Organized and detail-oriented when it comes to inventory — you notice when something is off and you fix it.
• Natural with customers: able to build trust quickly, communicate clearly, and represent AIO well in someone's place of business.

Aufgaben

• Lead customer deployment, installation and training from inventory to customer-ready
• Own Bay Area installations end-to-end: coordinate scheduling, lead or supervise on-site installs
• Deliver hands-on customer training at installation for restaurant staff
• Own installation SLAs and track team efficiency
• Coordinate outbound hardware shipments to customers outside the Bay Area
• Manage in-person technical support for Bay Area customers
• Build and maintain support playbooks for quick issue resolution
• Be willing to be in the field personally when required
• Own all physical inventory: receiving, organizing, stock accuracy, cycle counts
• Lead weekly cycle counts and monthly audits; resolve discrepancies
• Ensure hardware movement is logged correctly in system
• Maintain storage protocols and device labeling for deployment
• Directly manage the local field team with clear expectations and coaching
• Coordinate with Pakistan-based operations on system records and handoffs
• Monitor team workload and assist COO with hiring before gaps emerge

Kenntnisse

Team leadership

Customer-facing

Inventory management

Hardware troubleshooting

Logistics coordination

Jobbeschreibung

AIO is seeking a Field Operations Manager in the Bay Area to own the physical deployment of hardware from warehouse to installation and ongoing on-site support at customer locations.

This hands-on role leads a small field team, manages hardware inventory end-to-end, coordinates installations and trainings, and ensures high standards across deployments. Occasional field presence is required to ensure service quality.