Field Operations Lead - Installations & Support (Bay Area)

Aio App, Inc.; California (MO); On-site; USD 95,000 - 150,000; Full time

Job summary

Aio App, Inc. is seeking a Bay Area Field Operations Manager to own the physical side of customer deployments—from warehouse to installation and on-site support. This hands-on, on-site role leads a small field team, manages hardware inventory end-to-end, and ensures smooth go-lives with direct customer contact.

You will coordinate installations, train restaurant staff, and maintain inventory accuracy, while aligning with company SLAs and expanding national shipping as needed.

Qualifications

• 5+ years in field operations, implementation, logistics, or a hands-on customer-facing operations role.
• Experience managing a small team in a fast-moving environment.
• Comfortable with hardware - unboxing, configuring, troubleshooting, and shipping technology equipment.
• Organized and detail-oriented when it comes to inventory - you notice when something is off and you fix it.
• Natural with customers: able to build trust quickly, communicate clearly, and represent AIO well in someone's place of business.
• Valid driver's license and reliable access to transport for Bay Area site visits.
• Restaurant industry, hospitality tech, or POS experience is a meaningful plus.

Responsibilities

• Lead the prep and configuration of hardware for all new customer deployments - from inventory to customer-ready
• Own Bay Area installations end-to-end: coordinate scheduling, lead or supervise on-site installs, and ensure every go-live meets AIO's standards
• Deliver hands-on customer training at installation, ensuring restaurant staff are confident using the system from day one
• Own installation SLAs - track team efficiency, identify bottlenecks, and hold the process to a consistent, high bar
• Coordinate outbound hardware shipments to customers outside the Bay Area, ensuring accurate packing, labelling, and timely dispatch
• Manage the team delivering in-person technical support to Bay Area customers who are hard down, at churn risk, or require hands-on resolution
• Build and maintain support playbooks that enable the team to resolve common issues quickly and consistently
• Be willing to be in the field personally when the situation demands it - this is a working manager role
• Own all physical inventory: receiving, organising, and maintaining accurate stock at the warehouse
• Lead weekly cycle counts and monthly physical inventory audits; resolve discrepancies promptly
• Ensure all hardware movement - inbound and outbound - is logged correctly so system records stay accurate
• Maintain storage protocols and ensure devices are properly staged, labelled, and ready for deployment
• Directly manage the local field team - setting clear expectations, running structured check-ins, and developing each person's capabilities
• Build a culture of accountability where SLAs, accuracy, and customer outcomes are non-negotiable
• Coordinate with Pakistan-based operations colleagues on system records and workflow handoffs
• Monitor team capacity on an ongoing basis - tracking workload against pipeline, flagging when headcount is stretched, and partnering with the COO to get ahead of hiring needs before they become gaps

Skills

Field operations

Logistics

Customer facing

Team leadership

Hardware handling

Job description

Aio App, Inc. is seeking a Bay Area Field Operations Manager to own the physical side of customer deployments—from warehouse to installation and on-site support. This hands-on, on-site role leads a small field team, manages hardware inventory end-to-end, and ensures smooth go-lives with direct customer contact.

You will coordinate installations, train restaurant staff, and maintain inventory accuracy, while aligning with company SLAs and expanding national shipping as needed.