Field Operations Manager

AIO App Inc; Sacramento (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

AIO is seeking a Field Operations Manager in the Bay Area to own the physical deployment of hardware from warehouse to installation and ongoing on-site support at customer locations.

This hands-on role leads a small field team, manages hardware inventory end-to-end, coordinates installations and trainings, and ensures high standards across deployments. Occasional field presence is required to ensure service quality.

Qualifications

• 5+ years in field operations, implementation, logistics, or a hands-on customer-facing operations role.
• Experience managing a small team in a fast-moving environment.
• Comfortable with hardware — unboxing, configuring, troubleshooting, and shipping technology equipment.
• Organized and detail-oriented when it comes to inventory — you notice when something is off and you fix it.
• Natural with customers: able to build trust quickly, communicate clearly, and represent AIO well in someone's place of business.

Responsibilities

• Lead customer deployment, installation and training from inventory to customer-ready
• Own Bay Area installations end-to-end: coordinate scheduling, lead or supervise on-site installs
• Deliver hands-on customer training at installation for restaurant staff
• Own installation SLAs and track team efficiency
• Coordinate outbound hardware shipments to customers outside the Bay Area
• Manage in-person technical support for Bay Area customers
• Build and maintain support playbooks for quick issue resolution
• Be willing to be in the field personally when required
• Own all physical inventory: receiving, organizing, stock accuracy, cycle counts
• Lead weekly cycle counts and monthly audits; resolve discrepancies
• Ensure hardware movement is logged correctly in system
• Maintain storage protocols and device labeling for deployment
• Directly manage the local field team with clear expectations and coaching
• Coordinate with Pakistan-based operations on system records and handoffs
• Monitor team workload and assist COO with hiring before gaps emerge

Skills

Team leadership

Customer-facing

Inventory management

Hardware troubleshooting

Logistics coordination

Job description

Position Title:

Field Operations Manager

Location:

Bay Area, CA (Onsite / Field)

About the Role:

As Field Operations Manager, you will own the physical side of how AIO reaches customers — from the moment hardware arrives at our warehousethrough toinstallation, training, and ongoing in-person support at customer locations. This is a hands-on, Bay Area-based role with national shipping responsibility and direct customer contact.You will lead a small field team, manage our hardware inventory end-to-end, and be the person customers and internal teams rely on when something physical needs to get done right.

What will your responsibilities be?

Customer Deployment, Installation & TrainingLead the prep and configuration of hardware for all new customer deployments — from inventory to customer-readyOwn Bay Area installations end-to-end: coordinate scheduling, lead or supervise on-site installs, and ensure every go-livemeetsAIO's standardsDeliver hands-on customer training at installation, ensuring restaurant staff are confident using the system from day oneOwn installation SLAs — track team efficiency,identifybottlenecks, and hold the process to a consistent, high barCoordinate outbound hardware shipments to customers outside the Bay Area, ensuringaccuratepacking, labelling, andtimelydispatchOn-Ground Customer SupportManage the team delivering in-person technical support to Bay Area customers who are hard down, at churn risk, or require hands‑on resolutionBuild andmaintainsupport playbooks that enable the team to resolve common issues quickly and consistentlyBe willing to be in the field personally when the situation demands it — this is a working manager roleHardware Inventory OwnershipOwn all physical inventory: receiving,organising, andmaintainingaccuratestock at the warehouseLead weekly cycle counts and monthly physical inventory audits; resolve discrepancies promptlyEnsure all hardware movement — inbound and outbound — is logged correctly so system records stayaccurateMaintain storage protocols and ensure devices are properly staged, labelled, and ready for deploymentTeam LeadershipDirectly manage the local field team — setting clear expectations, running structured check-ins, and developing each person's capabilitiesBuild a culture of accountability where SLAs, accuracy, and customer outcomes are non-negotiableCoordinatewith Pakistan-based operations colleagues on system records and workflow handoffsMonitor team capacity on an ongoing basis — tracking workload against pipeline, flagging when headcount is stretched, and partnering with the COO to get ahead of hiring needs before they become gaps

What are we looking for and what does it require to be the right fit for this role?

5+ years in field operations, implementation,logistics, or a hands‑on customer‑facing operations role.Experience managing a small team in a fast‑moving environment.Comfortable with hardware — unboxing, configuring, troubleshooting, and shipping technology equipment.Organized and detail-oriented when it comes to inventory — you notice when something isoffand you fix it.Natural with customers: able to build trust quickly, communicate clearly, and represent AIO well in someone's place of business.Valid driver's license and reliable access to transport for Bay Area site visits.Restaurant industry, hospitality tech, or POS experience is a meaningful plus.

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems.That'swhy we offer an All‑In‑One super app platform for all their needs, from front‑of‑the‑house operations like ordering, payment,marketingand rewards, to back‑of‑the‑house management like inventory, staff, and financials.We are laser focused on becoming a significant player in the$55 billionrestaurant tech SaaS market. You will be a part of a world class, up‑and‑coming Silicon Valley funded startup.