Field Operations Lead – Growth, Quality & Service

aptive; Orlando (FL); Sur place; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Annual performance bonus

Yearly incentive trip

Company iPhone provided

Health, Dental, Vision plans

Pet insurance, Life insurance, EAP

401K with employer match

Paid holidays & PTO

Opportunity for advancement

Vibrant company culture

Résumé du poste

Aptive Environmental is seeking an Operations Supervisor to lead a local field operations team in Orlando, FL, focusing on quality and service to create memorable customer experiences.

The role offers a competitive salary ($50,000-65,000/year), annual bonus, incentive trips, and benefits including health, dental, vision, and a 401K match. You’ll ensure safe, efficient delivery of services and drive performance metrics in a fast-paced setting.

Qualifications

• Excellent verbal, written, and communication skills.
• Interpersonal and collaboration skills.
• Strong analytical and problem-solving skills.
• Ability to analyze information and think systematically.
• Strong ability to lead and manage a team.
• Proficient with Google drive functions or related software.
• A US driver’s license that has been valid for a minimum of 3 years is required.
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years).
• A drug test and background check will be performed on all new hires.
• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services.

Responsabilités

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team.
• Meet requirements for personal service production.
• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies.
• Manage payroll for all Service Professionals and Lead Service Professionals within the team.
• Strive to achieve high operational efficiency and effective labor management.
• Growth and success of areas by ensuring safe and efficient delivery of quality services.
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress.
• Meet KPI standards.
• Create a positive atmosphere of learning and growth for all Service Professionals.
• Actively seeks opportunities to develop, improve and innovate themselves and their teams.
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools.
• Review Service Professional performance metrics with the Operations Manager.
• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional.
• Deliver excellent customer service to potential and existing customers.
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion.
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field.
• Remain compliant with state and federal laws, regulations, and licensing.
• Obtain local and state licensing.

Connaissances

Communication skills

Team leadership

Interpersonal skills

Analytical thinking

Problem solving

Google Drive proficiency

US driver’s license

Clean driving record

Background check

Licensing knowledge

Outils

Google Drive

Description du poste

Aptive Environmental is seeking an Operations Supervisor to lead a local field operations team in Orlando, FL, focusing on quality and service to create memorable customer experiences.

The role offers a competitive salary ($50,000-65,000/year), annual bonus, incentive trips, and benefits including health, dental, vision, and a 401K match. You’ll ensure safe, efficient delivery of services and drive performance metrics in a fast-paced setting.