Field Operations Division Analyst I

State of California; California; Hybrid; USD 43,000 - 70,000; Full time

Job summary

Employment Development Department in California is seeking an Analyst I to provide program support, analyze field operations, and serve as a SPOC for new IT applications deployed for field use. The role requires strong policy interpretation and the ability to work with staff at all levels.

The position is hybrid with telework flexibility, based in Chino Hills. Salary ranges from $3,861 to $6,276 per month, with standard full-time benefits and a 8:00 a.m.–5:00 p.m. schedule.

Qualifications

• Experience with claims processing and determinations.
• Ability to interpret procedures, rules, and policies.
• Demonstrates flexibility and adaptability to change.
• Ability to prioritize assignments.
• Experience working in a fast-paced, demanding environment.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide program knowledge, administrative, technical, and analytical support.
• Assist in planning, organizing, implementing, and evaluating field office functions.
• Serve as a Single Point of Contact for new IT applications deployed for field use.
• Support and advise field staff on policy and operational issues.

Skills

Claims processing knowledge

Policy interpretation

Adaptability to change

Prioritization

Work under pressure

Independent work

Job description

Job Posting:Field Operations Division Analyst I

Employment Development Department

JC-538200 -

JC-538200 - Field Operations Division Analyst I ANALYST I

$3,861.00 - $6,276.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/15/2026

# of Positions:

1

Work Location:

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 a.m. - 5:00 p.m.

Work Week:

Monday - Friday

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Summary Statement (Briefly describe the position’s organizational setting and major functions): Under supervision of the Supervisor II and in partnership with the field office management team, the incumbent provides program knowledge, administrative, technical, and analytical support services for the less complex programmatic, operational, and functional issues. The incumbent participates in the planning, organizing, implementing, and evaluating functions and activities throughout the office and provides technical support to the field office Divisions. The incumbent acts as a team member on projects with statewide impact. The incumbent provides support and guidance to field office staff as a Single Point of Contact (SPOC) for all new IT applications deployed for field office use. The incumbent participates in developing and writing issue papers for the Supervisor II on various issues affecting the operations in the field office. The incumbent acts as a liaison between the field office and the various branches within the Employment Development Department. Communicates effectively with management and staff at all levels and advises of appropriate actions based on the knowledge and interpretation of specific laws, rules, regulations, policies, and procedures.

This recruitment is for an Analyst I position only. The position will not be eligible for advancement to Analyst II.

This position allows for a hybrid telework schedule, which is subject to change under EDD’s telework policy. California Government Code Section 14200 requires employees to reside in California in order to telework. Employees may be required to report to their headquarters office as needed for operational needs, required scheduled in office days associated with the hybrid schedule, and other activities including but not limited to new employee training. Position located at 15315 Fairfield Ranch Rd., Ste. 100, 200, 210, Chino Hills, CA, 91709. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Will work Hybrid schedule with one day of Telework per week, will report to Chino Hills office 4 days per week, location is 15315 Fairfield Ranch Rd. Chino Hills CA 91709.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• ANALYST I

ANALYST I $3,861.00 - $4,839.00A $4,181.00 - $5,233.00B $5,014.00 - $6,276.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Desirable Qualifications

• Claims processing knowledge
• Ability to interpret procedures and policies for determination decisions
• Flexibility & adaptability to change
• Ability to prioritize assignments
• Experience working under stressful demanding environment
• Work independently and with minimal supervision

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact:
Cecilia Youn
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ should be typed, Arial Font size 12, single spaced, no more than one page. Needs to be clear in response of questions.

Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ will not receive further consideration and will be excluded from the hiring process.

SOQ Questions:

Question 1: List specific recent pertinent work experience that qualifies you for this position.
Question 2: How does the experience specified make you the best candidate?
Question 3: Identify specific goals in line with EDD and the duty statement.

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "NotQualified".

# of Positions: 1

Work Location:

Telework: Hybrid

Job Type: Permanent, Full Time

Work Shift: 8:00 a.m. - 5:00 p.m.

Work Week: Monday - Friday

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.