Field Operations Coordinator - SAP & Salesforce

CCR (Carrier Commercial Refrigeration); Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Job summary

CCR Commercial Refrigeration in Charlotte, NC seeks a Field Coordinator to manage field service communications, scheduling, parts coordination, and warranty processing. You will serve as central point of contact for job sites, using SAP and Salesforce to track status and reports.

The ideal candidate is highly organized, detail-oriented, with strong Excel skills and the ability to coordinate across teams and external partners; experience with SAP and Salesforce preferred.

Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to interpret data into actionable insights.

Responsibilities

• Manage all email communications related to assigned job sites, ensuring timely, accurate, and professional responses.
• Coordinate scheduling of commissioning engineers to meet project timelines.
• Track and manage parts ordering, delivery status, and allocation to job sites.
• Monitor and support warranty processes, including documentation, claims tracking, and communication with stakeholders.
• Maintain accurate records of job status and service activity within Salesforce.

Skills

Organization

Communication

Problem-solving

Data Analytics

Process adherence

Customer focus

Tools

SAP

Salesforce

Excel

Microsoft Office

Job description

CCR Commercial Refrigeration in Charlotte, NC seeks a Field Coordinator to manage field service communications, scheduling, parts coordination, and warranty processing. You will serve as central point of contact for job sites, using SAP and Salesforce to track status and reports.

The ideal candidate is highly organized, detail-oriented, with strong Excel skills and the ability to coordinate across teams and external partners; experience with SAP and Salesforce preferred.