Field Coordinator

CCR (Carrier Commercial Refrigeration); Charlotte (NC); Presencial; USD 70.000 - 75.000; Jornada completa

Descripción de la vacante

CCR Commercial Refrigeration in Charlotte, NC seeks a Field Coordinator to manage field service communications, scheduling, parts coordination, and warranty processing. You will serve as central point of contact for job sites, using SAP and Salesforce to track status and reports.

The ideal candidate is highly organized, detail-oriented, with strong Excel skills and the ability to coordinate across teams and external partners; experience with SAP and Salesforce preferred.

Formación

• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to interpret data into actionable insights.

Responsabilidades

• Manage all email communications related to assigned job sites, ensuring timely, accurate, and professional responses.
• Coordinate scheduling of commissioning engineers to meet project timelines.
• Track and manage parts ordering, delivery status, and allocation to job sites.
• Monitor and support warranty processes, including documentation, claims tracking, and communication with stakeholders.
• Maintain accurate records of job status and service activity within Salesforce.

Conocimientos

Organization

Communication

Problem-solving

Data Analytics

Process adherence

Customer focus

Herramientas

SAP

Salesforce

Excel

Microsoft Office

Descripción del empleo

Overview

About CCR

CCR Commercial Refrigeration is a global leader in sustainable refrigeration solutions for food retail and industrial applications.We design and manufacture high-efficiency refrigeration systems, display cabinets, mechanical systems, and turnkey solutions that help customers improve product merchandising while reducing energy consumption and operating costs.We combine engineering excellence, disciplined execution, and customer focus to deliver complex programs that support our growth strategy across regions and markets.

Position Summary

The Field Coordinator is responsible for managing and coordinating communication, scheduling, operational support, and reporting activities for field service operations. This role serves as the central point of contact for job site communication, scheduling, parts coordination, and warranty processing. The ideal candidate is highly organized, detail-oriented, and experienced in SAP and Salesforce systems.

Responsibilities

Key Responsibilities

• Manage all email communications related to assigned job sites, ensuring timely, accurate, and professional responses.
• Coordinate scheduling of commissioning engineers to meet project timelines.
• Track and manage parts ordering, delivery status, and allocation to job sites.
• Monitor and support warranty processes, including documentation, claims tracking, and communication with stakeholders.
• Maintain accurate records of job status and service activity within Salesforce.

Key Competencies

• Organization and time management
• Communication and coordination
• Problem-solving and prioritization
• Data Analytics and Reporting
• Process adherence and accountability
• Customer and service-focused mindset

Qualifications

Required Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Advanced proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, and data analysis tools.
• Strong analytical and problem-solving skills with the ability to interpret data into actionable insights.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with attention to detail.

Preferred Qualifications

• Experience in field service coordination, HVAC/Refrigeration, or technical service environments.
• Familiarity with parts logistics, scheduling, and warranty processes.
• Experience working with cross-functional teams and external partners.
• Experience with SAP and Salesforce in an operational or service coordination capacity.

Salary Range: $70,000 - $75,000