Field Operations Coordinator

GARAGE DOORS UNLIMITED; Poway (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Job summary

GARAGE DOORS UNLIMITED is seeking a detail-oriented administrative/CSR professional in Poway, CA. You will field calls, schedule service and installs, and use our CRM to organize field technicians’ days and track installations.

You’ll interact with customers and vendors, enter detailed notes, and ensure post-install follow-up. Ideal candidates show strong customer service, punctuality, and the ability to thrive in a fast-paced environment.

Qualifications

• Experience with Service Titan or House Call Pro is a huge plus.
• Upbeat, enthusiastic, positive, willingness to learn and grow with the company (long term employment and 'move up ladder' goals).
• Excellent customer service skills and phone etiquette.
• Works well in a FAST-paced environment and pays strong attention to detail.

Responsibilities

• Field incoming phone calls and schedule service calls.
• Use CRM to organize field techs’ day and track installations.
• Interact with customers and vendors; enter detailed notes into CRM.
• Follow up on all installs and service calls for post-work needs.
• Coordinate with outside sales and order parts with vendors.
• Process basic payments using CRM and maintain supplies.
• Keep inventory of parts used by field techs and stay organized.
• Maintain contact with customers throughout the project lifecycle.

Skills

Customer service

Phone etiquette

Organized

Punctual

Tools

Service Titan

House Call Pro

Job description

GARAGE DOORS UNLIMITED is seeking a detail-oriented administrative/CSR professional in Poway, CA. You will field calls, schedule service and installs, and use our CRM to organize field technicians’ days and track installations.

You’ll interact with customers and vendors, enter detailed notes, and ensure post-install follow-up. Ideal candidates show strong customer service, punctuality, and the ability to thrive in a fast-paced environment.