Field Operations & Contractor Support Manager

Charter Communications; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Charter Communications seeks a Manager, Contract Support to lead contractor fulfillment and protect network performance from the tap to the home. You will guide installations, service and maintenance across the area, ensuring contractor compliance with Spectrum specs and requirements while preserving system integrity and delivering a reliable customer experience.

You will oversee staff performance, manage budgets, and provide technical direction to staff and contractors on operational standards.

Qualifications

• Bachelor's degree in electronics, related field or equivalent.
• Industry and vendor specific certifications and training (NCTI SCTE).
• 5+ years of Field Technician installation/service experience.

Responsibilities

• Coordinate contractor management and performance within the Management Area.
• Oversee technical operations to maintain network integrity and service quality for customers.
• Plan, secure and deploy contractor resources to meet business demands within budget.
• Provide technical support and direction on standards, procedures, and compliance.
• Assist in budgeting, capital projects, and operating budgets.

Skills

Advanced networking

Coaxial cable

Safety & bucket truck

Computer & test equipment

Microsoft Office

Hand tools

Spectrum products

Communication skills

Leadership skills

Education

Bachelor's degree in electronics/related field

NCTI SCTE certifications

Tools

Vendor management

Job description

Charter Communications seeks a Manager, Contract Support to lead contractor fulfillment and protect network performance from the tap to the home. You will guide installations, service and maintenance across the area, ensuring contractor compliance with Spectrum specs and requirements while preserving system integrity and delivering a reliable customer experience.

You will oversee staff performance, manage budgets, and provide technical direction to staff and contractors on operational standards.