Manager, Contractor Support

Charter Communications; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Charter Communications seeks a Manager, Contract Support to lead contractor fulfillment and protect network performance from the tap to the home. You will guide installations, service and maintenance across the area, ensuring contractor compliance with Spectrum specs and requirements while preserving system integrity and delivering a reliable customer experience.

You will oversee staff performance, manage budgets, and provide technical direction to staff and contractors on operational standards.

Qualifications

• Bachelor's degree in electronics, related field or equivalent.
• Industry and vendor specific certifications and training (NCTI SCTE).
• 5+ years of Field Technician installation/service experience.

Responsibilities

• Coordinate contractor management and performance within the Management Area.
• Oversee technical operations to maintain network integrity and service quality for customers.
• Plan, secure and deploy contractor resources to meet business demands within budget.
• Provide technical support and direction on standards, procedures, and compliance.
• Assist in budgeting, capital projects, and operating budgets.

Skills

Advanced networking

Coaxial cable

Safety & bucket truck

Computer & test equipment

Microsoft Office

Hand tools

Spectrum products

Communication skills

Leadership skills

Education

Bachelor's degree in electronics/related field

NCTI SCTE certifications

Tools

Vendor management

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you want to lead contractor fulfillment and protect network performance from the tap to the home? As a Manager, Contract Support, you'll provide direction and leadership for installations, service and maintenance across your area while ensuring contractor compliance with Spectrum specifications and requirements. You'll oversee contractor and staff performance to preserve system integrity and deliver a reliable customer experience.

How You'll Make an Impact

• Coordinate contractor management and performance within the Management Area while reporting to the designated Area Vice President and Regional Senior Director of Field Operations
• Provide oversight of technical operations to maintain network integrity and assure quality and consistency of voice video and data to customers
• Plan, secure and deploy contractor resources to meet business demands and manage contract labor adherence to scope of work and quality standards
• Provide technical support and direction to staff and contractors regarding technologies operational standards, monitor procedures and test for compliance with Federal Communications Commission and company standards
• Manage purchasing budgeting business plan development deployment of new products and capital projects and assist in the preparation and maintenance of capital and operating budgets
• Assist in the coordination preparation and maintenance of capital and operating budgets
• Manage staff performance and establish positive employee relations to build frontline leadership

Working Conditions

• Work outdoors in all kinds of weather and at all times of the day or night, including in confined spaced

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in electronics, related field or equivalent
• Industry and vendor specific certifications and training (NCTI SCTE)

Experience

• 5+ years of Field Technician installation/service work in residential, commercial and multiple dwelling units
• Experience in complex structure cabling jobs that include interior and exterior installation of Cat5 Cat6 cabling
• Experience in programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial environments
• Vendor management experience

Skills

• Advanced networking knowledge including TCP/IP network designs architectures, topologies, headend operation standards and technical proofs of performance
• Ability to splice coaxial cable
• Ability to use safety equipment, climb heights of 32 ft, carry 90 lbs, and operate a bucket truck
• Operate computer and test equipment
• Proficient with Microsoft Office
• Use hand tools such as drills, wrenches, and measurement tools
• Advanced knowledge of Spectrum / telecommunications products and services, construction practices specifications installation, and the capital and operating budget process
• Strong communication and organization skills
• Strong leadership skills

Preferred Qualifications

Skills

• Demonstrated leadership qualities
• Knowledge of residential and commercial facility construction design and layout

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.